Job Profile Summary

Computer Aid, incorporated, a leader in IT services and solutions has an immediate, long-term opening for experienced Desktop Support Technicians in the Wilmington, MA market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure.

Position is onsite 5 days a week

Candidates right out of school welcome to apply..

We are looking for a Desktop Support Analyst. This position will be full-time and onsite. This is a long-term assignment.

What You’ll Do

• Provide VIP Support for client's executives
• Possesses technical acumen to independently navigate and troubleshoot basic technical issues. Collaborate with the IT department when necessary to address more complex technical challenges.
• Facilitate seamless execution of executive meetings by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a smooth and productive meeting experience.
• Demonstrate exceptional communication skills, both written and verbal. Act as a liaison between executives and The IT Org.
• Display confidence and professionalism when interacting with executives and team members. Handle sensitive and confidential information with discretion.
• Take a proactive stance in identifying opportunities to improve processes and enhance efficiency. Anticipate needs and provide solutions before issues arise.
• Demonstrate a strong desire and eagerness to learn. Stay abreast of industry trends and best practices. Adapt quickly to new technologies and tools as needed.

What You'll Need

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities
• Technical proficiency with a willingness to expand knowledge as needed.
• Ability to handle high-pressure situations with grace and professionalism
• Self-motivated with a proactive approach to problem-solving

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Desktop support: 1 year (Preferred)

Work Location: In person