Inside Sales / Customer Service Representative

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Reviews RFQs and prepares quotations, proposals, job pricing.
• Maintains professional and courteous customer contact.
• Exhibits high understanding of SLIPNOT’s products and applications – training to be provided.
• Obtains credit or legal approval as necessary.
• Maintains customer information and sales tracking in ERP software (Salesforce or Business Central).
• Must be able to utilize good time management while working on several different projects at the same time.
• Coordinates with vendors to obtain pricing and lead-time information.
• Performs other duties as assigned.
• Must report onsite.

Education / Experience:

• Two years of customer service experience
• Proficiency in Salesforce strongly desired
• Proficiency in Microsoft Dynamics 365 Business Central a plus
• Strong communication and customer service skills
• Familiarity with CAD or drawing software a plus

Benefits:

• Two weeks paid vacation plus 1 week personal / sick time
• 11 paid holidays (2024)
• Medical, Dental and Vision insurance 100% paid by company (depending on plan chosen)
• 401(k) Safe Harbor Plan with 3% match
• Equity Participation Plan

Compensation:

• Salary range $40k - $60k (commensurate with experience)
• Annual Bonus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

About us: As a leading provider of specialized safety flooring products and surface technologies, our only job is to keep you safe. Our technology covers walkways, entryways, stairs, ladders and more to help avoid slips and falls where you live, work and play.

From the Highline and Times Square in New York City to large food manufacturing plants and the pharmacy around the corner, the team at SLIPNOT provides safety and reassurance from the ground up. SLIPNOT is headquartered in Detroit and was founded in 1987 by safety innovator, Bill Molnar. Our products and technologies are Manufactured in the U.S. and once installed, over 90% of slips and falls can be avoided.

We are located 5 minutes away from the Eastern Market district and comprised of just under 50 professional, creative, dedicated, fun employees. Come join our team!

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Detroit, MI 48207 (Required)

Work Location: In person