Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a motivated Manager to join our team at St. Augustine's Abbey. This is a full-time role working 36 hours per week in the summer and reduced hours in the winter.
No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a Manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. You will play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.
We are the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.
As St Augustine's Abbey Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver this across your site. Through leading by example and coaching your team, you'll optimise every opportunity to generate income, achieving all site performance targets including retail. You will also ensure the site and facilities are clean and presentable.
We are looking for someone who can bring their experience of providing excellent customer service within a leisure and tourism environment and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.
From March - October your working pattern will be a variable 5 day week working up to 36 hours per week in the main season. From November - February this will adjust to 3 days and up to 21 hours a week. You will be required to work weekends, Bank Holidays and New Year's Day. Although your hours across the year will vary your pay will be annualised so that you have a consistent guaranteed payment each month.
Due to the nature of this role, you will need to undergo a basic DBS check and the employment offer will be contingent on this.
Benefits include:

• Comprehensive training
• The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
• Apprenticeship opportunities
• Opportunities to go to some of our great live music or history events
• Free access to all English Heritage sites for you, another adult and up to 6 children
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/Shared Parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

Find out more about us and what we do here, https://www.english-heritage.org.uk/about -us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.
Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ , Neurodivergence and Gender Specific Issues
We would be delighted to hear from you if you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Neil McCollum, Head of Historic Properties Kent, on 07584 183934. No agencies please.
Interviews will be held on Thursday 28th March 2024 and Wednesday 3rd April 2024 at St Augustine Abbey.