Description

Position Title: Residential Aide – Overnight

Reports to: Assistant Operations Manager, Residential Aide Shift Supervisor 

Location: NW, Washington DC 

Hours: Midnight to 8 AM 

Classification: Non-Exempt (Part-Time)

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: 

Friendship Place is a Person – First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say “Yes”

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability

Summary:

The Brooks provides short-term housing services to families experiencing homelessness in the District of Columbia. The building contains 50 units and is in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing within 90 days. The Residential Aide provides 24-hour on-site monitoring services to support the safety and well-being of The Brooks participants, staff, and visitors. Residential Aides shall work cooperatively with program staff at all levels to ensure quality of service by performing hourly inspections of the building and immediate building exterior and documenting/reporting any incidents.

Essential Duties and Responsibilities:

· Monitors the residents, units, and grounds of The Brooks to ensure the security and safety of each resident.

· Provides appropriate oversight of the participants at the short-term family housing site and enforce program policies.

· Provides de-escalation services to the participants as needed and to ensure the safety and well-being of all staff and residents, including contacting CFSA, MPD, Mobile Crisis, and/or CHAMPS as necessary

· Assists in the planning and organization of recreational activities and events for families residing at The Brooks

· Reports unusual incidents to the appropriate parties AND writes unusual incident reports.

· Reports observations to case management staff to support the participants in progressing towards goals

· Performs weekly and as necessary inspections of units.

· Distributes food during meal services and discards waste.

· Performs all other duties as assigned.

Requirements

Education/Experience:

· Minimum high school diploma or equivalent

· 1 year of experience working with vulnerable families and/or youth is preferred

Qualifications:

· General knowledge of working in a homeless shelter or residential facility preferred.

· Provide excellent customer service and demonstrate reliability.

· The ability to work effectively in collaboration with diverse groups of people.

· Demonstrate empathy when responding to participant's needs and requests.

· Use practices including trauma-informed care, verbal judo, and other de-escalation and conflict-resolution techniques.

· Ability to remain calm, collected, and professional under stress

· Punctuality and ability to work independently.

· Experience with computer programs including Office Suite (excel, word, outlook).

· Strong commitment to mission, and organizational core values including racial equity and social justice.

Working conditions:

The office is housed in a short-term family housing facility

Physical and Environmental Requirements

The position will work between office/desk settings and roving the occupied STFH floors and grounds of The Brooks. The position will view the security camera and footage when necessary. Must be able to lift 20 lbs., Walk 70% of the time, bending at the knees, standing for extended periods.

Background checks:

The selected candidate will be required to pass a criminal history background check including an FBI, Police background check (of the jurisdictions in which they have resided for the five years before employment) Child and Family Services Agency (CSFA) Child Protection Register/ DC Child Abuse Registry, and National Sex Offender Registry Department(s) of the jurisdictions in which they have resided for the five years before employment; Drug and Alcohol testing and TB testing.

Direct reports:

None

Other Details: 

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications. 
• Compensation: The hiring pay range is between $17.05- $20.23 per hour. The starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation. Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department. 
• Benefits:  We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees). 
• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, by the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands, or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.
• Location: Washington, DC 20016
• Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview. 
• Website: www.friendshipplace.org 

Diversity, Equal Opportunity, and Reasonable Accommodation Statement: 

Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org