JOB DESCRIPTION

Job Title: Patient Transport Specialist (PTS)

Exempt (Y/N): No

Effective Date: November 22, 2023

Last Revised: November 22, 2023

Summary:

This position reports to a Director. A PTS is accountable for responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment. A PTS provides a high level of customer service to patients and partners at all times.

Major Duties and Responsibilities:

• Prompt and regular attendance at work.
• Provide quality patient care by adhering to Policies and Procedures set forth in the Employee Handbook.
• Assess and transport with appropriate techniques (resources and equipment), wheelchair and stretcher patients while maintaining the highest standard of customer care and professionalism according to current company standards.
• Must maintain neat and professional appearance at all times in accordance with Standard Operating Procedures (SOP).
• Maintain the vehicle and equipment in a clean, organized and response ready mode.
• Maintain thorough knowledge of the vehicle and equipment, its function and use and reporting defective equipment and supplies to the supervisor as required.
• Maintain a positive and professional working relationship with other individuals within the community and healthcare systems.
• Responsible for adhering to all policies and procedures provided in the Standard Operating Procedures (SOP).
• Responsible for maintaining current CPR/First-Aid certifications.
• Must attend Continuing Education (CE) and compliance training as required.
• Performs other such duties as may be required.
• Must obtain CPR/First Aid certification within 30 days of hire.

Minimum Qualifications:

• High school diploma or equivalent
• Current driver’s license
• Must be at least 18 years of age

Desired Qualifications:

• Experience in patient transport or hired car service.
• Previous customer service experience.

Physical Requirements:

The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is required to sit; climb or balance; step, stoop, kneel, or crouch. The employee must frequently lift and/or carry a minimum of 140 pounds up to 200 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:

Works outdoors and indoors with occasional exposure to hazardous conditions and to blood/body fluids, requires respirator use, fumes/odors, extended day, and temperature changes. Frequently works with others, face-to-face contact with others with exposure to noise, mechanical equipment, and electrical equipment. Performs shift work and performs duties frequently in a mobile environment and in confined areas.