About us: Opening Doors, Inc., envisions a world in which migrants and refugees lead lives of joy and belonging, embraced by welcoming communities. Our mission is to enrich communities by supporting immigrants, refugees, and survivors of trafficking on their path towards stability, self-sufficiency and belonging.

Opening Doors is guided by our organizational values:

• Rising Together: We are in this together and depend on each other.

• Honoring Dignity: We recognize and honor everyone’s strength and inherent dignity.

• Embracing Courage: We do the right thing, even when the path is uncertain.

• Seeking Joy: We take time to be together, celebrating our diverse cultures and recognizing our victories.

Opening Doors began in 1993 as a small refugee resettlement agency, and today serves over 3,000 clients per year across our 5 program areas: Refugee Programs, Survivors of Trafficking Programs, Immigration Legal Services, Health Programs and Economic Prosperity Programs.

Ideal candidate: The ideal candidate will spearhead the initiative to guide Opening Doors in achieving CDFI certification, playing a pivotal role in enhancing our ability to serve underrepresented communities through innovative financial solutions. This individual will be responsible for assessing and addressing the financial needs of our clients, with a special focus on small business lending. They will conduct a thorough analyses of our financial services’ impact, ensuring alignment with our goals of portfolio growth, service excellence, credit quality and operational efficiency.

The ideal candidate will have the ability to work effectively in multi-cultural work environments, showing respect and sensitivity for cultural differences, and will be passionate about Opening Doors’ mission.

Responsibilities: The essential duties and responsibilities of this position include the following:

• Coordinate the efforts of Opening Doors in navigating the process of obtaining CDFI certification, ensuring compliance with all regulatory requirements and fostering an environment of financial inclusion and empowerment.

• Monitor and analyze portfolio growth, customer service, credit quality, and expense results. Identify and implement corrective action where performance gaps exist within budgeted targets.

• Manage the administration of microlending grants, ensuring compliance and effective utilization of funds in alignment with grant objectives.

• Actively participate in community outreach efforts, including engaging with churches and other community organizations, disseminating literature, and providing presentations to groups about the microenterprise program.

• Establish and foster productive relationships with regional peers, community organizations, and local businesses to enhance service delivery and financial service opportunities.

• Oversee lending operations and participate in strategy development, ensuring procedures align with community needs and regulatory standards, while also focusing on risk assessment and compliance.

• Provide written and/or oral reports to management and/or the loan committee supporting recommendations for loan approval.

• Maintain up to date knowledge on loan policies, procedures and processes.

Other duties may be assigned in the sole discretion of the Organization. The Organization may assign or shift duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.

Required Qualifications: The requirements listed below are representative of the knowledge, skills and/or abilities required.

• At least one (1) year experience working with a Community Development Financial Institution (CDFI) or three (3) years’ experience in small business banking or lending, small business advisory services, or related fields.
• Demonstrated understanding of the small business ecosystem and various factors that influence the supply and demand for loans, including interest rates, borrower profiles, economic conditions, and social factors like trust and community relationships.
• Knowledge of financial and collateral documentation required for small business loans.
• Exceptional computer skills including Microsoft Office programs and willingness to learn loan processing/tracking software and systems maintained by the organization.
• Professional verbal and written communication skills.
• Excellent customer service skills.

Preferred Qualifications: The requirements listed below are not required but are desired.

• Experience using loan processing programs.
• Familiarity with Financial Services Legislation requirements.
• Experience working in a non-profit organization.

• Fluency in Spanish.

Physical requirements and work environment: The following demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the [Microlending Program Manager] position. Reasonable accommodation can be made to enable people to perform the described essential functions.

While performing this job, the employee is required to sit often and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard, the employee is occasionally required to stand, walk, reach with arms and hands, lift approximately 25 pounds on occasion, and to stoop, kneel, or squat, and drive on occasion. The noise level in the work environment is usually quiet to moderate.

Opening Doors provides equal employment opportunities (EEO) to all employees, applicants and any third parties, for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Opening Doors complies with applicable state and local laws governing nondiscrimination laws.

All Opening Doors employees must be fully vaccinated against Covid-19. Accommodations may be requested due to medical or religious reasons.

Opening Doors participates in E-Verify.