Pawmetto Lifeline is a non-profit rescue organization that strives toward the goal of a no-kill community and state through adoption, pet retention, rescue partnerships, and medical services. The employees are the passion within the organization and work diligently to help every animal in the community and believe that no pet should die simply because they are homeless.

We seek team members that have a passion for animals and want to continue to help every animal reach tomorrow. Excellent employment opportunities are available for individuals who are hardworking, energetic, customer- focused and enjoys a fast-paced and rewarding work environment.

Pawmetto Lifeline offers a benefits package to full time employees:

• Medical (Health & Dental)
• Vision
• Life Insurance
• Retirement plan
• Paid Leave & Sick Time
• Discounted rates for their pet’s vaccines, veterinarian care and medications

The Prescription Auto-Refill Program Manager reports to the Senior Director and CEO of the Organization.

Duties/Responsibilities:

• Provide exceptional customer service
• Maintain a better than 75% retention rate of members
• Create a strategy for each department to sign up new members
• Ensure data entry is maintained accurately and effectively
• Reach or exceed stated goals for the program
• Ensure that the department’s proper response times for customer contact, including calls, texts via web-based service, and email in the same day or no more than 12 hours.
• Make sure all accounts are up to date daily
• Retrieves information as requested from medical records, email, and other related documents
• Must be willing to have direct communications on the phone on a daily basis and resolve issues immediately
• Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills.

Proficient in Microsoft Office Suite or related software.

Excellent organizational skills and attention to detail.

Ability to work independently.

Goal oriented

Ability to manage staff

Education and Experience:

Associates Degree

Two years of experience in a management role

One year experience of knowledge in heartworm/flea/tick/parasite/veterinary medicine preferred

This position prefers the applicant to have at least one year of experience working or volunteering for animal welfare organization.

Must be proficient in Microsoft Office

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Required)
• Management: 2 years (Required)
• Veterinary medicine: 1 year (Preferred)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Columbia, SC 29212 (Required)

Ability to Relocate:

• Columbia, SC 29212: Relocate before starting work (Required)

Work Location: In person