Overview

The Debt Recovery Professional I will administer the handling of all electric service accounts before and after disconnection of service through the implementation of the collection policies.

Role and Responsibilities·

• Works with the entire collections process from disconnection to the presentation of accounts that are charged off.
• Handles the preparation of civil warrants, docketing, garnishments and releases.
• Serves as back up to the Supervisor of Debt Recovery in making court appearances relating to the collection of bad debts and assists with updates on court changes and procedures to legal filings.
• Performs research on delinquent accounts for legal action. This includes contact with Equifax, social media and in-house sources.
• Processes all of the Bankruptcy cases for active and disconnected accounts. (Chapters 7, 11 and 13) along with the re-file process and attorney conversations.· Completes required training and markets the various products offered by the Cooperative to satisfy members’ needs.
• Perform other duties as assigned.Qualifications and Education Requirements

High School diploma or GED (General Equivalency Diploma) required. Some college or college level courses desired. At least three (3) years general office experience. As well as at least two (2) years’ experience in handling collection functions within a member service environment.

Must have a working knowledge of general office procedures. Must have full knowledge of the Cooperative’s debt recovery programs and processes. Must have a thorough understanding of all of the Contact Center’s specific functions. Must possess basic computer skills, to include a working knowledge of Microsoft Office products, including, but not limited to: Outlook, Excel, Word and PowerPoint as required by job responsibilities.

Must be able to maintain complete confidentiality in the performance of duties and responsibilities of the job. Must have considerable skill in effectively dealing with a variety of people under different and sometimes difficult circumstances. Must have good written and oral communication skills and project a professional image. Must be able to successfully communicate with and enter data while speaking with the member over the telephone. Must be highly motivated, able to adapt to change, and cope with stress. Perform other duties as assigned.

Working hours will be scheduled within the Debt Recovery hours of operation. Extra hours may be required occasionally due to workload or special projects. Must be available to work during outages. Occasional overnight travel may be required for attending seminars and training. Daily schedule of work may be varied.

Job Type: Full-time

Pay: $52,599.00 - $75,503.00 per year

Work setting:

• Hybrid work

Experience:

• general office: 3 years (Preferred)
• handling collection : 2 years (Preferred)

Ability to Commute:

• Fredericksburg, VA 22408 (Required)

Ability to Relocate:

• Fredericksburg, VA 22408: Relocate before starting work (Required)

Work Location: Hybrid remote in Fredericksburg, VA 22408