Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Sales Coordinator supports the sales department by executing administrative assistance in any and all areas of sales to include transient (corporate and leisure), group and to a lesser extent catering.

Roles and Responsibilities

Job duties include, although are not limited to:

1. Administrative duties include general office support; i.el, ordering supplies, shipping, maintaining sales office operationally (computers, phones, printers), answering phones and general emails, etc.
2. Ensures shared calendar is updated by all and utilized by the team.
3. Works with DOSM and DOM in managing expenses including processing PO’s in Birchstreet and processing invoices.
4. Executes expense reports for all sales team members when requested
5. Maintains shared drive folders including setting up annual folders, purging, organizing and assisting team in accessing all resources available
6. Work with Front Office and HSKP to ensure showrooms are prepared & inspected daily.
7. Working knowledge of ALL systems to include SF/Delphi, Opera, Birchstreet
8. Proficient in Word, Excel, Powerpoint, etc.
9. Supports sellers when necessary, in merging contracts in both group and/or transient
10. Sends request for deposits (either from sertify and/or invoice template
11. Assists with building a pro forma (of all costs) if client requests.
12. When necessary, assists in creating group resumes, BEO’s, site alerts, writes amenity cards, etc. as requested by sales team members
13. Assists in running any weekly or monthly reports from SF or Opera
14. Fills in for Reservation team members when requested; knowledge of Opera/PMS required
15. Warmly welcome and greet customers/clients in absence of Director’s or Sales Managers
16. Communicate effectively with guests and Colleagues with a friendly, courteous and professional demeanour.
17. Answer the phone in a pleasant manner and have the ability to answer questions as it relates to the hotel (hours of operations, amenities, outlets, etc.)
18. Develop and maintain positive working relationships with others, and support team to reach common goals.
19. Enter room blocks in Salesforce and update when necessary
20. Performs other related duties as assigned

QUALIFICATIONS:

• High school diploma is required
• Associates and/or bachelor’s degree preferred
• Experience in a supporting role and an administrative background preferred.
• Related experience in a luxury establishment is a plus.
• Excellent communication skills and effective problem-solving skills.
• Solid organizational and time management skills.
• An ability to multitask in a fast-paced and demanding environment.
• Must be friendly, approachable, and customer-focused
• Able to multi-task and manage a varied work-load
• Detail oriented
• Proactive and with initiative, highly organized and efficient.
• Proficiency in Excel, Word, PowerPoint, Opera and Salesforce is preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing.
• Must be able to lift 15 pounds at times.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*