Member Service Officer (MSO) - Pineville

We are looking for a Member Service Officer to join our Pineville branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Banking/Credit Union: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person