Job Description
Come join Penn National Insurance's amazing team of professionals! We have one position available for either a Loss Control Consultant or Senior Loss Control Consultant. (You only need to apply to one to be considered for either.)
The territory for this position includes Chester County (Metro Philadelphia), Pennsylvania, Maryland (Baltimore, Havre de Grace, Aberdeen), and Delaware (Wilmington, Newark). You must reside in the area or be looking to relocate there. Previous Insurance Loss Control experience and a professional safety designation such as CSP, ARM strongly preferred.
The Loss Control Consultant conducts on-site loss control surveys and virtual meetings of prospective and written commercial lines accounts within a designated geographic territory to gain a thorough understanding of their operations.
COMPETENCIES AND ESSENTIAL DUTIES OF THE LOSS CONTROL CONSULTANT
Business Acumen

• Completes all required reports and documentation pertaining to account visits to assist the underwriting staff in determining the viability of the written or prospective risk.

Negotiation

• Visits accounts' facilities to better understand the operations, the associated hazards/exposures, and determine the effectiveness of the accounts' safety programs.
• Determines compliance (and evaluates safety programs) based on OSHA, NFPA, DOT, ANSI and other state and local codes and requirements.
• Conducts agency visits to promote specific loss control service, services we can provide, and other initiatives.
• Performs various projects requested or assigned by the Home Office Manager of Loss Control.

Results Oriented

• Provides loss control consulting services for written accounts to include the application of loss control/safety management principles and practices directed to specific situations to reduce, eliminate, and/or control potential hazards/exposures (services may include on-site training).

Time & Priority Management

• Conducts basic Industrial Hygiene and Health surveys such as noise assessments and ergonomic assessments.
• Attends branch large loss meetings and other meetings requiring loss control expertise.

Decision Making

• Develops, submits, and discusses recommendations with customers to improve conditions. These will also mitigate or control the hazards identified.

Performs various projects requested or assigned by the Home Office Manager - Loss Control
CORPORATE CORE COMPETENCIES OF THE LOSS CONTROL CONSULTANT
Effectively Communicates and Connects

• Communicates and negotiates effectively with peers regarding work outcomes.
• Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
• Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
• Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
• Builds and nurtures positive relationships within the workplace.

Customer Focused

• Identifies explicit and implied customer needs.
• Asks probing questions to fully understand business requirements.
• Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
• Responds quickly and acts with high quality solutions that address needs and improve overall customer experience.
• Owns resolution of customer experience outcome.

Talent Development Mindset

• Discusses technical and professional development with peers to gain suggestions for further development.
• Actively seeks and acts on opportunities to recognize peers for high performance.
• Stays alert to identify learning opportunities for self.

Demonstrates Adaptability

• Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
• Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
• Participates in and actively supports change initiatives and provides ideas to promote their success.
• Recognizes and manages an ambiguous work environment.
• Demonstrates flexibility in generating alternative solutions and recommendations.

Demonstrates Accountability

• Applies judgment in making decisions about own work and takes responsibility for actions.
• Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
• Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
• Understands the mission of the organization.

SPECIAL RELATIONSHIPS FOR THE LOSS CONTROL CONSULTANT

• Reports to the Home Office Manager of Loss Control
• Direct contact with various levels of underwriting and claims personnel
• Direct contact with agents and insureds

QUALIFICATIONS FOR THE LOSS CONTROL CONSULTANT
Education/Credentials

• Bachelor's degree, with a major in safety, science or engineering; continuing education through specialty courses such as Associate in Loss Control Management (ALCM) and Associate in Risk Management (ARM) and certifications such as ASP, CSP, CIH, or OHST (additional related experience may substitute for education).

Experience

• 1 to 3 years in property/casualty loss control, conducting loss control surveys and performing some loss control consulting work on written accounts.
• Previous insurance Loss Control experience preferred.

Technical/Professional Knowledge

• Proficient level of technical and professional skills/knowledge of the loss control/safety area for all types of surveys for all commercial lines and programs.
• In-depth knowledge of operational practices for industrial, construction, institutional, commercial, educational, and habitational occupancies.
• Good understanding of commercial insurance coverages.
• Good organizational and time management skills,
• Basic training and presentation skills,
• Good communication skills, both oral and written, to include the ability to develop and present information of varying degrees of complexity in an easily understood manner,
• Excellent customer service skills,
• Excellent analytical and problem-solving skills,
• Good PC skills, with an emphasis on Microsoft Office Suite.

JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver's license and be able to operate a motor vehicle.
• Must be able to travel with overnight stays required.

Only candidates from the following states will be considered for position at Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.
About Us
Why Penn National Insurance
A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice. When you are part of the Penn National Insurance family, we want you to feel secure in:
Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation. Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code.
Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines. Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.
Your Community: The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve. Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact. We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.
Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development. The average employee tenure at Penn National Insurance is 14 years!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartner@pnat.com.