Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and provide information to guests or transfer calls to the appropriate department
- Handle guest complaints or concerns and escalate to management if necessary
- Assist with guest inquiries and provide recommendations for local attractions, restaurants, and services
- Process payments and maintain accurate records of guest transactions
- Maintain the cleanliness and organization of the front desk area

Skills:
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and computer software, including reservation systems
- Attention to detail and accuracy in handling guest information and financial transactions
- Problem-solving skills to effectively resolve guest issues or complaints
- Ability to work independently as well as part of a team

Note: Previous experience in a similar role is preferred but not required. Training will be provided.

We offer competitive pay, opportunities for career growth within the hospitality industry, and a positive work environment. If you enjoy interacting with people, providing exceptional service, and being part of a dynamic team, we would love to hear from you.

Please submit your resume along with a brief cover letter highlighting your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Morristown, TN 37814: Relocate before starting work (Required)

Work Location: In person