Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a professional and timely manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Experience:
- Previous experience in the hotel industry or related field is preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Proficient in using phone systems and other office equipment
- Knowledge of hotel management software is an asset
- Ability to multitask and prioritize tasks effectively

At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development opportunities

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $1,500.00 - $2,500.00 per month

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Hayward, WI 54843 (Required)

Ability to Relocate:

• Hayward, WI 54843: Relocate before starting work (Required)

Work Location: In person