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Application Support Analyst
Sr. Applications Architect
616
$49,294 to $64,233
April 25, 2024
Closing Date:
May 7, 2024 (5:00 p.m.) or until filled(Internal & External Posting)JOB SUMMARY
If you like working in a small team and thrive in a dynamic, multi-tasking environment and enjoy working with databases and applications, then this could be an ideal opportunity for you. This position is part of the Application Team, who are responsible for managing and supporting JAXPORT’s Enterprise Applications. Our Enterprise Applications have been built upon best-of-breed technology, allowing efficient and effective integration, reporting, and management.
The ideal candidate will not be expected to know the ins-and-outs of our Enterprise Applications on day-one but rather will have a fundamental working knowledge of managing SQL databases, configuring applications, scripting, and APIs; and also, a drive to professionally develop as a critical member of this dedicated Information Technology team as it progresses the Technology and Innovation of the Transportation and Logistics sector of Jacksonville and the greater Northeast Florida region.
ESSENTIAL FUNCTIONS
Enterprise Applications Support Functions:
1. Identify, research, and correct issues within various applications and systems. This ranges from user training, database integrity, intended functionality of the system, recent modifications to system, and /or collaboration with others in the Applications team or other areas of IT, to device corrective action.
2. Review, analyze, and modify systems including installation, configuration, testing, debugging, and training to support application systems; assist with on-going maintenance, updates, and enhancements to existing applications.
3. Work with business users to research and test potential system enhancements, including both hardware and software, with the intent to enhance productivity.
4. Gather requirements from business users and create functional specifications to ensure the end-results of all projects meet customer’s specifications.
5. Create test plans to execute when implementing new or modified systems.
6. Produce technical documentation for new and existing applications, including custom configurations, operating procedures, user guides, etc.
7. Leads projects throughout the project life cycle process.
Database Administration Functions:
1. Plan, develop, and maintain SQL databases.
2. Troubleshoot and provide solutions to improve the performance, integrity, security and routine maintenance of all corporate databases.
3. Develop processes and standards for ongoing maintenance of corporate databases.
4. Routinely test database performance /database recovery and restoration process.
5. Diagnose and troubleshoot database errors.
6. Create automation for repeating database tasks.
7. Recommend and implement emerging database technologies.
DIRECT REPORTS
This position does not supervise employees.
OTHER DUTIES
Performs other duties as required or assigned.
MINIMUM REQUIREMENTS
Education:
At JAXPORT's discretion candidates may substitute proven expertise in the Information Technology field in lieu of a formal degree.
Experience:
Certifications : N/A
Knowledge:
Personal Attributes:
Travel: None
Other Requirements:
PHYSICAL REQUIREMENTS
WORKING CONDITIONS
Relatively free from unpleasant environmental conditions and/or hazards. Office environment or local travel for meetings or functions.
APPLY
Internal applicants that meet the minimum qualifications for this position must complete an internal application and send to Human Resources with a copy of current resume by the closing date of the posting.
External applicants that meet the minimum qualifications for this position must apply online on the “Careers Page” at www.jaxport.com by the closing date.
JAXPORT will make reasonable accommodations in compliance with the Americans with Disabilities Act.
AN EO/EA, ADA AND VETERANS PREFERENCE EMPLOYER
Full Time
$84k-110k (estimate)
05/01/2024
05/16/2024
jacksonville.com
JACKSONVILLE, FL
200 - 500
2005
Private
SANDRA BROOKS
$50M - $200M
Business Services
Jacksonville.com is an online magazine that publishes news in the fields of sports, business, lifestyle and entertainment.
The following is the career advancement route for Application Support Analyst (April 25, 2024) positions, which can be used as a reference in future career path planning. As an Application Support Analyst (April 25, 2024), it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst (April 25, 2024). You can explore the career advancement for an Application Support Analyst (April 25, 2024) below and select your interested title to get hiring information.
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Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
03/20/2022: Pittsfield, MA
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
01/21/2022: Spokane, WA
Application support analysts provide customer service to users of applications on smartphones and computers.
01/24/2022: Juneau, AK
These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
02/15/2022: Greensboro, NC
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Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
03/11/2022: Omaha, NE
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