Title: Guest Services Assistant

Reporting to: Supervisor or Manager, Reservations and Customer Service (assigned at hire)

Overview:

Working in a professional environment as part of the Reservations and Customer Service team, this position is responsible for entering and maintaining sensitive guest information, reporting, and fulfilling various administrative tasks. The ideal candidate will be committed to providing the highest level of internal and external customer service, and possess strong attention to detail.

Responsibilities:

• Perform data entry of sensitive information; review for accuracy and overall quality assurance per company guidelines
• Organize and accurately maintain electronic filing system of information
• Conduct outbound calls to guests to obtain and/or provide information
• Provide back-up for various Guest Services tasks
• Handle reporting for the department as assigned by supervisor
• Assume other responsibilities as deemed necessary, including administrative assistance to other departments as requested by direct supervisor

Qualifications:

• Excellent organizational skills with attention to detail and accuracy
• The ideal candidate will possess 1-2 years of administrative/professional work experience
• Exceptional communication skills (both verbal and written)
• Professional telephone etiquette and interpersonal skills with the ability to communicate to mature guests in a courteous, calm and empathic manner
• Computer literacy including Microsoft Word, Excel and Outlook
• Ability to work independently with minimal direction and multitask in a fast-paced, team environment
• International travel experience (outside of North America) preferred

Benefits:

• Medical, dental, vision and flexible spending account
• 401k plan with company match
• Paid family and medical leave and long-term disability
• Group life insurance ($50,000) and optional voluntary life
• 10 Paid holidays
• Generous vacation policy
• Discretionary financial performance bonus
• Tuition assistance program
• Professional development, including Familiarization Trips (for most positions)
• International Airlines Travel Agent Network (IATAN) Membership
• 50% Employee discount on Odysseys tours
• Charitable donation program and fundraising events
• Wellness programs including stress management, nutrition and meditation sessions
• Employee-led Diversity, Equity and Inclusion Committee
• Work from home opportunities

Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity.