The Manager of the Business Solutions Group in the Prophix Portland, OR office oversees all Prophix software implementation projects assigned in the Pacific NW region. The Manager supervises the US-based Professional Services team’s work for customers who buy Prophix software for financial budgeting & reporting, monthly forecasting, personnel planning, and detailed revenue planning. Our software solutions require our Professional Services team to have familiarity with accounting/business practices and technical expertise. The Manager oversees the design of each Prophix software solution deployed, ensuring best practices are used by all team members.

Responsibilities:

I. Supervise day-to-day team activities:

• Audit the work each person has performed on their client projects.
• Review detailed project plans and provide recommendations regarding priorities, scope and budget.
• Advise team members on how to design and implement each clients' custom-configured software solutions to meet their business needs, applying experience and business/technical expertise to design the best solution for each client.
• Coach team members on dealing with difficult client situations.
• Conduct business requirements gathering sessions with clients to understand their business needs, particularly for large complex projects.
• Review the needs of the client with team members and assume an advisory role until project completion.
• Attend weekly client project status meetings.

II. Staff recruitment & development:

• Hire new Professional Services staff.
• Conduct semi-annual performance reviews.
• Recommend promotions and/or salary increases for staff.
• Approve absence and leave requests.

III. Lead semi-weekly staff meetings:

• Review current projects with each team member.
• Provide training on software functionality, business/accounting concepts, and soft skills.
• Advise on best practices regarding use or implementation of Prophix software.
• Discuss new department initiatives.
• Discuss scheduling of upcoming client work, time-off requests, etc.

IV. Review team issues with Manager of Services & provide recommendations:

• Review new projects and confirm selection of appropriate personnel.
• Advise how to resolve scheduling conflicts and project escalations.
• Review staff performance.

V. Department level management responsibilities with head office:

• Participate in semi-monthly leadership meetings with Professional Services management.
• Participate in weekly technical meetings with Business Solutions Group.
• Advise other department personnel (Sales and Product Development).

VI. Other:

• Advise on office logistics (e.g., leasing arrangements, space optimization).
• Arrange team events, training & development sessions.

Minimum Requirements: Bachelor’s degree or foreign equivalent in Accounting or Finance; or equivalent to the degree through a combination of education and experience as determined by a qualified education equivalency evaluation agency. Certified Public Accountant (CPA) qualification in the US or Canada. 7 years of relevant experience as a business solutions architect, business analyst, professional services consultant, or similar roles, that includes the following experience/knowledge/skills, which may have been gained concurrently:

• 7 years’ Prophix software implementation experience in a variety of industry settings.
• 3 years’ business experience in accounting or finance.
• 3 years’ managerial experience involving all aspects of staff supervision.
• 3 years’ experience leading software implementation projects involving project management, business requirements gathering, design, and deployment.
• 3 years’ experience applying generally accepted accounting principles, including: GAAP or IFRS, Budgeting, Financial Reporting, Accounting/Finance Key Performance Indicators.
• 3 years’ experience with accounting software MS Dynamics 365, Oracle, or Sage 100/X3.
• 3 years’ experience with advanced MS Excel features including formulas, VLOOKUP, and pivot tables.
• 2 years’ technical experience with database querying, ETL processes, and SSIS packages.
• 1 year’s experience conducting training for internal team members and external clients.
• 1 year’s experience applying Project Management methodologies, including Waterfall vs. Agile method, SWOT analysis.

Job Details: Full-time position with Prophix Corporation located at 707 SW Washington Street, Ste. 1100, Portland OR 97205.

Send resume to: Andrea Cepeda, Manager, Talent Acquisition, Prophix Corporation, 707 SW Washington Street, Suite 1100, Portland, OR 97205; or by email: acepeda@prophix.com.