PRISM Assistant Property Manager - Timberline Apartments & Townhomes

At PRISM Real Estate Services, we put People first, show Respect to earn it, operate with Integrity, and prioritize Service to others in order to live a Meaningful life, develop a Reputation for Excellence in all things, and Strengthen each other for tomorrow. These are our values and the “why” that drives us as a premier property management company to provide active first-class management to our residential and commercial portfolios across Kansas City and the Midwest.

Our values compel us to cultivate a RELATIONAL work community full of MOTIVATING people who celebrate wins big and small. Our ever-changing world requires us to remain ADAPTABLE to meet needs and FORWARD-LOOKING to anticipate and overcome challenges. What doesn’t change is the need for our team of AUTHENTIC, ACCOUNTABLE, and ACCESSIBLE professionals who say what they mean, do what they say, and love what they do. We take the INITIATIVE to make a difference and strive to be INVENTIVE, never settling for what worked yesterday. It is through this culture that we are constantly building a more REWARDING place to work and a COLLABORATIVE team to achieve our mission.

At PRISM, an Assistant Property Manager thrives on maintaining all aspects of a community as if it were their own home. This resourceful problem-solver has an entrepreneurial spirit and can be both assertive and direct, as well as empathetic and caring. Leading a community is a challenge, and not everyone has the capacity to successfully take on the level of responsibility afforded to an assistant property manager. However, for the right person, being an assistant property manager is an opportunity to -under the supervision of the property manager - make decisions, enforce accountability, and empower a team to make the lives of the residents under their care the best they can be. This position will be looking after several different properties in the midtown area and will be stationed at a nearby office building.

Prism is looking for an Assistant Property Manager like YOU if you are…

• Dependable – You take ownership of the property you help manage. Both the challenges and the triumphs are “yours.” The tenants from many different communities know you will be there, and they can rely on your constant presence, fair judgment, and consistent expectations that they will uphold their responsibilities. As a result, they are equally confident you will uphold yours.
• Detail-Oriented and Organized – Each property is genuinely its own business, and you understand that running a business entails maintaining accurate financial reporting and recordkeeping. Some people may look at you funny because you have filed receipts for the first school supplies you purchased with your own money in third grade, but we will look at you with a proud smile because that is evidence that you will be great at this job! You have a set way of doing everything, which will easily translate to a regular process for collecting rent, scheduling preventive maintenance, and handling repairs. You are not concerned at the prospect of looking after leases, renovation paperwork, maintenance requests, eviction notices, and more because your favorite store is Staples, and consequently, nothing slips through the cracks in your world (or filing cabinet).
• A Great Communicator – It is wise to have problems that need solving on multiple people’s radars so it is not a burden for you to respond to inquiries from tenants, vendors, staff, and the corporate office. Not only are you reachable and keep people in the loop, but you are intuitive enough to know when to season the conversation with extra salt (collecting late rent) or sugar (working with a vendor who can give you a good deal). You can convey a precise message with clarity and respect regardless of the situation, which will minimize disputes and conflicts among all the parties you connect.
• Achievement Oriented – You may have a hundred trophies at home, but not one is for participation. You don’t just play for fun; you play to win. Seeing reports that show more tenants than last month makes you happy. Seeing every maintenance request completed makes you smile, and seeing ledgers that show higher revenue from last year makes you do a little happy dance. Your greatest competition is yourself because no one motivates you like you, and no one else can keep up anyway. Crossing the finish line into the winner's circle is what your dreams are made of, and it translates to profitable and well-run communities you are proud to help manage.
• Autonomous and Independent – Though not afraid to ask for help when needed and grateful for the PRISM family that has your back, you are self-motivated and don’t have to be convinced to be present and do your best. You are inspired to achieve greatness because it is important to you no matter where you are or what you are doing. Showing your property managers the success you achieve has a two-fold benefit. It is personally gratifying and proves that you function best as the helicopter surveying the scene, and are not the scene needing to be surveyed.
• Quick to Respond – Like a boomerang, you return phone calls and emails in a timely fashion, not just with any information but with an idea, an option, or a solution. It’s obvious that a frantic tenant with a water leak needs immediate attention, but this doesn’t cause you stress. Rather, you step into the nearest phone booth and go “superhero mode” all over the situation. You know that it is not just your responsibility but your chance to show off your prowess when balancing the needs of your tenants, vendors, staff, and corporate co-workers. Your multi-tasking plate-spinning abilities don’t just answer the questions around you. They keep your people and your property safe, happy, and healthy.
• Prepared and Proactive – Once or twice you have been accused of being clairvoyant, but the truth is, you think ahead and don’t wait for things to fall apart before you think about how to fix them. Scheduling preventive maintenance, upgrading HVAC systems, and keeping building interiors fresh is your love language because you know that resolving problems before they impact tenants or property values makes your life easier and keeps you looking like a genius.
• A Relationship Builder – You meet new people all the time and some are there for a season and others stay in your orbit for life. Either way, it’s your ability to find common ground with people that enable you to establish connections that can save your property money, save your staff time, and save you energy. Even difficult people eventually treat you with respect because they cannot deny that you authentically offer it to everyone and try to make every situation “win-win.”
• A True Professional – You are confident in what you know but always willing to learn more. You are patient because people are complex, but you steer the car to the finish line. You are ethical when using both a tough or soft touch, and you always extend a friendly helping hand whether the person on the other end extends the same or not. You stand your ground and rise above momentary hardships, and that is what makes you a pillar of the community you manage and an asset to Prism.

RESPONSIBILITIES (Identification of Major Areas of Responsibility, Not All Inclusive)

• Maintain a professional image and attitude in keeping with the objectives of Prism and residents’ welfare.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
• Check references and other information on resident applications through Prism approved credit and criminal investigation service.
• Assist in completing rental agreements.
• Assist in monitoring expenses to ensure spending is within guidelines.
• Assist in processing invoices for correctness, accuracy, and proper coding.
• Assist in collecting rents and maintaining computer records according to the Prism policies and procedures.
• Assist in completing move-in and move-out inspections
• Assist in completing Prism Incident Reports for all events involving injury and/or damage.
• Maintain the property business office in a neat, orderly, and business-like manner at all times with regularly scheduled office hours per established procedures.
• Perform Leasing Professional roles as needed.

PHYSICAL REQUIREMENTS

• Must be able to lift 25 pounds, bend, stand, sit for long periods of time, as well as climb up and down a full flight of stairs in excess of 6 times a day.
• Must be able to see, hear, speak, listen, and perform duties as instructed.
• Must be fluent in English. Spanish is a plus but not required.

EDUCATION

• Must have a High School Diploma or equivalent.
• A bachelor’s degree in management, business administration, social science area, or closely related fields is preferred but not required.

EXPERIENCE

• Previous experience as a leasing professional and/or assistant property manager is highly preferred.

SKILLS

• Knowledge of Prism policies and procedures, particularly pertaining to property management.
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations for property management.
• Knowledge of Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, and local and state building codes.
• Knowledge of basic office practices, procedures, and equipment.
• Knowledge of the operation of the Prism computer system and software.
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
• Ability to procure goods and services in accordance with Prism procedures and in keeping with the assigned Operating Budget for the property.
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.

QUALIFICATIONS

• Valid driver's license and up-to-date vehicle insurance.
• Use of personal automobile for local job-related travel and pick-up.
• Neat, clean, and appropriate appearance.
• Meet Prism Criminal Background & Credit Check prior to employment.
• Successful completion of EasyLMS Training Program upon employment.

Because of our values, by way of our culture, Prism Real Estate Services strives to achieve our mission to improve the lives of people in our communities, one property at a time. This includes our talent community spread between our corporate office and various properties. It is the dedication of our people to our teams and tenants that ultimately drives our success. This PRISM NATION of talent always has room for one more independently motivated, passionate, and fun individual looking for a work family where they can thrive. If you see yourself in this description, we hope you will consider joining our team.

In addition to a great work experience, we provide our team with the following:

• Partially Funded Health Insurance
• Starting 2- Weeks Paid Time Off (PTO) That Increases Over Time
• An Extra “Bonus Day” Off Each Quarter
• 6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
• Company Funded Life Insurance
• Company Funded Long-Term Disability Insurance
• 401(k) with Safe Harbor Matching
• Rent Discount at Prism Properties
• Complimentary Employee Assistance Program (EAP)
• Employee Discount Program for Various Travel and Recreational Activities
• Opportunities to Volunteer in the Community as a Company
• The chance to hang out with a lot of really fun people who enjoy working together.

Prism Real Estate Services, LLC is an Equal Opportunity Employer (EOE) and participates in E-Verify. We do not offer sponsorship. Principals Only.