Assistant Property Manager
Detroit, MI
Description
POSITION OVERVIEW
The primary responsibility of the Assistant Manager is to assist with activities involved in the successful day-to-day operation of the community, with a strong emphasis on accounts receivable and leasing.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
•Manages all aspects of the Accounting for the property, including, but not limited to, Accounts Payable, Accounts Receivable, Collection, and Statement of Deposits.
•Maintains and completes property management software information, including move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
•Administers the lease renewal program; Generates and balances month-end reports produced by the property management program.
•Generates and delivers general correspondence to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc.
•Inspects the condition of move-outs promptly to document charges before reconciling security deposits.
•Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
•Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
•Plans, organizes, promotes, and implements resident functions with the management staff.
•Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.
•Assists in the leasing capacity when needed by providing thorough knowledge to prospective residents on the apartment, community, and local area; tours future residents; and processes rental applications for approval.
•Performs regular property inspections for cleanliness and curb appeal and to ensure the property is free of hazards.
•Oversees all service and capital contracts for timeliness and workmanship. Maintains required certificates of insurance.
•Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.
•Maintains consistent and timely attendance and sets a punctual example for their team.
•Performs other job-related duties as assigned.
Requirements
REQUIREMENTS
•High School diploma and some college required; Associate's or Bachelor's degree preferred; or equivalent work experience.
•Minimum of three (3) to five (5) years of progressive experience in Property Management, Hospitality, or related industries.
•Previous experience in an upscale apartment community, hotel, or retail environment.
•Previous user experience with MRI or property software.
SKILL AND ABILITIES
•Ability to work a flexible schedule, any day of the week, including being "on-call."
•Ability to write and communicate professionally in English.
•Ability to apply critical thinking and sound decision-making.
•Ability to resolve residents' concerns while maintaining a friendly and professional demeanor.
•Ability to demonstrate project management skills to ensure tasks are completed on schedule.
•Ability to communicate professionally and adapt interpersonal skills to various audiences.
•Ability to demonstrate teamwork by assisting co-workers and direct reports.
•Ability to provide coaching to direct reports to develop their knowledge and skill set.
•Ability to demonstrate critical thinking processes and sound decision-making.
•Ability to effectively convey ideas and influence the opinions of others.
•Ability to demonstrate computer literacy using Microsoft Office software.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:
•Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm
•Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear
•Occasionally lift and move up to 50 pounds.