We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Automation and Packaging Support for an Onsite Full-Time position.

Job Summary:

We are seeking resources to actively participate in transforming the client's endpoint computing environment, focusing on Windows 10 (or higher), Office 365, and other areas necessary for workplace modernization. This team will collaborate to streamline repetitive tasks within Endpoint Technology and other client organizations, including service support areas and engineering. Responsibilities will involve software updates distribution, removal of outdated software on endpoints, and offering expanded services to other organizations as needed (e.g., IP migration for printers, user migrations to new hardware, asset inventory database modification, support, and maintenance).

Responsibilities:

• Package applications using software like Microsoft Windows PowerShell.
• Develop installation packages for Windows, printers, and mobile device platforms (on an as-needed basis).
• Support for ~200K enterprise laptops and workstations (combined).
• End-user hardware/software migration/upgrade support.
• Deploy software updates in 14 or less to respond to security vulnerabilities.
• Packaging for reimaging failed or problematic machines.
• Support and upgrade newly purchased computer systems.
• Develop automated scripts to expedite support needs.
• Perform system health checks along with developing PowerShell scripts to remediate issues found during health checks.
• Automate application updates to eliminate the need for packaging.
• Support for installing/troubleshooting Microsoft Office O365 and other Microsoft Office services and resources.
• Research, evaluate, and develop a wide variety of complex technological components of a tactical nature.
• Independently install, test, and implement complex component-level changes within the technology infrastructure.
• Operate, maintain, and provide support for a wide variety of complex technology components.
• Establish operational processes for delivering world-class technology platforms.
• Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently.
• Perform capacity and performance analyses and develop and implement recommendations.
• Develop, plan, and manage project tasks.
• Participate in the preparation of materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Develop and recommend innovative solutions to business problems of moderate complexity, including the preparation of cost-benefit analyses.
• Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions.
• Develop and maintain specialized knowledge of current and emerging technologies within assigned divisions or platforms.
• Provide training to less experienced team members of the IT department.
• Perform visual checks of all system components, wiring, and status lights.
• Escalate unusual or unexpected findings as appropriate.
• Maintain project plans as required and notify management of critical failures and/or missed milestones.
• Provide an action plan for resolution of any/all faults detected.
• Perform isolation testing of problem equipment and/or software.
• Provide documentation of all solutions to problems.
• Provide reports with the intent to share solutions found.
• Provide and implement escalation processes and/or procedures.
• Develop, implement, and follow the appropriate quality assurance program.
• Develop recommendations and procedures for the implementation of new hardware/software products and applications suitable for presentations.
• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
• Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.
• Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not be limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
• Create change requests, in compliance with existing procedures, for change management.
• Perform user assistance, training, and information sharing.
• Provide on-site system or application support for deployment/installation as required.
• Maintain professional appearance and attitude in keeping with the standards.
• Interact with other diverse functional groups to accomplish stated objectives.

Required:

• Hardware/software support for in-place OS upgrades to Windows 10 SAC 21H2 (or higher).
• Develop automated scripts to expedite support needs.
• Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
• Ability to develop scripted solutions to evaluate, identify, and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
• Collaborate/interact with other diverse functional groups to accomplish stated objectives.
• Analyze and resolve complex hardware and software problems with distributed systems.
• Use in-depth knowledge of distributed hardware and software systems.
• Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
• Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
• Provide periodic reports to users and managers of systems status.
• Provide weekly status reports and maintain project cost chargebacks.
• Use change and test management procedures as required.
• Provide an action plan for resolution.

Required Experience Level:

• Five years of relevant and progressive experience in a distributed computing environment is preferred.
• Working knowledge of current computer and communications technologies and disciplines, including PC operating systems and hardware platforms, LAN, WAN, messaging, and client-server applications is required.

Educational Requirements:

A degree from an accredited College/University in the applicable field of services is preferred.


NOTE: If there is not any relevant college degree, an additional 4 years of relevant work experience is required
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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