Fitness Equipment Technician

Flagship Management, LLC

Status: Full-time

Classification: Non-Exempt

Report to: FSM

Direct reports: 0 

About Flagship:

Flagship Management offers a turnkey solution designed to manage physical therapy, medical and luxury fitness, and biomedical equipment through the unit life cycle: equipment sales, world-class delivery and installation, preventative maintenance, electrical safety inspections, calibrations, field and bench repairs, re-upholstery, logistical services, and data analytics to enable smarter business decisions.

We sell, service and analyze ‘mission critical’, revenue-generating healthcare capital equipment for physical therapy and other healthcare companies with a strong emphasis on rehabilitation equipment. We have established and grown relationships with many of the industry-leading, nationally operating physical therapy companies. We deploy a total cost of ownership methodology by collecting and analyzing data about the equipment to enable optimal business decisions.

We streamline the service procurement process of our clients by being the one-stop-shop, single vendor that fulfills the capital equipment purchasing and maintenance/repair needs of our clients while providing strong compliance with HIPAA and other regulatory requirements of our physical therapy clients. We service capital healthcare equipment for four of the top five physical therapy companies in the US and have the capability to service equipment for our clients nationwide.

Flagship is a Service Disabled Veteran Owned Small Business (SDVOSB) and is certified by the Department of Veteran Affairs through its Center for Verification and Evaluation (CVE) office. Our social mission is to create jobs for military veterans to decrease the veteran dependency on the federal government and mitigate many of the societal problems that plague the veteran community, and the majority of our service technicians are US military veterans. We believe that it is the private sector’s civic duty to employ military veterans, invest in their growth, and to operate in a way that is reflective of the characteristics of our military. Future generations will only volunteer to serve in the armed forces if they see their parents and grandparents playing a productive role in society after service.

Our mission is best captured in our Three Beliefs: 

1) We believe our customers play a critical role in society; 

2) We believe our customers deserve the highest level of service; and 

3) We believe, among all of the competitors in the market, we are most capable of providing the highest level of service

Position Summary

Fitness Equipment Technicians (FET) are responsible for the installation and repairs of luxury digital fitness equipment in a variety of residential, commercial and healthcare facilities. The FET performs operational verification, preventative maintenance and corrective repair service on customer-owned equipment to assure it is functioning properly to comply with manufacturer specifications. 

Core Responsibilities

• Perform product installation, repairs, and maintenance in a variety of residential, commercial and healthcare facilities.
• Communicates in a timely and professional manner with customers to provide technical explanations of equipment functionality and service equipment to the highest standards.
• Demonstrates the ability to solve basic frontline customer service issues without assistance from their supervisor. 
• Ensure hardware and software of the product is functioning properly after each service.
• Responsible for accurate reporting and documentation of all equipment services and inspections using Flagship’s proprietary Field Service Technology. 
• Ability to communicate with subject matter experts and Original Equipment Manufacturers (OEMs) when necessary.
• Develop an understanding of manufacturer standards, spare parts and routine product repairs.

Qualifications

• High school diploma or equivalent required.
• Must hold a current, valid, and unrestricted driver’s license. 
• Must have a safe driving record.
• Basic knowledge of mechanical and electromechanical systems and the ability to read and follow instructions.
• Ability to establish and maintain effective working relationships that represent our organization in a professional manner.
• Ability to communicate effectively, both orally and in writing.
• Ability to document repair actions, and submit reports on schedule.
• Willing to work flexible hours.
• Well organized with excellent time management skills.
• Fast learner who is comfortable working both independently and in a team to deliver a solution-based service to customers.
• Willing to travel periodically to support business needs.
• Able to lift and/or push up to 75 pounds with occasional encounters involving items greater than 75 pounds.
• Able to stand and walk for extended periods of time.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Work Location

Work will be accomplished in various residential, commercial and healthcare facilities. Occasionally work will be on live electrical wires, switches, and transformers or various voltage levels, exposing the worker to the possibility of shock, cuts, bruises, scrapes, and serious burns. Exposure to ionizing and non-ionizing radiation is possible, employees shall use appropriate safety procedures and devices as required.

Technicians are required to travel by vehicle on a daily basis anywhere from 1-6 hours on average, additional travel may be required on occasion. Technicians may be required to travel by air on occasion for training and work outside of territory.

Physical Requirements

The nature of the work requires moderate physical effort. The medical equipment technician frequently is required to lift, carry or otherwise, handle, items weighing up to 75 pounds with occasional encounters involving items greater than 75 pounds. Frequent standing, walking, climbing, balancing, bending, crouching, reaching, kneeling, stooping and working in cramped and awkward positions for prolonged periods is required. Frequent travel, inclusive of local driving is required. Must be able to operate a company vehicle and have a safe location to park it overnight. METs may be required to drive to jobs that are several hours away and METs may be required to fly on occasion for jobs and/or training. Continually required to talk or hear. Must be able to utilize visual acuity to operate equipment, read technical information, and/ or use a keyboard.

It is the policy of Flagship Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Flagship Management will provide reasonable accommodations for qualified individuals with disabilities. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To all recruitment agencies: Flagship Management does not accept agency resumes. Please do not forward resumes to our jobs alias, Flagship Management employees or any other organization location. Flagship Management is not responsible for any fees related to unsolicited resumes.