POSITION SUMMARY

The Collections Specialist is responsible for the business to business billing-related tasks such as reviewing paperwork, processing invoices, and reviewing lists of unbilled loads to ensure consistent and accurate billing. Receive and make inbound and outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Locate and notify customers of delinquent accounts by email or telephone to solicit payment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
• Reconcile discrepancies on assigned accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Responsible for properly having updated notes on all accounts once customer has been contacted regarding their account balance.
• Responsible for sending customers their monthly Accounts Receivable Statements
• Escalate collection issues timely to management.
• Persuade customers to pay amounts due within payment terms.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Work with appropriate personnel/departments to resolve any internal issues that is preventing a customer from paying their invoices within payment terms.
• Regular and predictable attendance.

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma
• Previous B2B or commercial collections experience
• Collections 2 years

PREFERRED EDUCATION / EXPERIENCE

• Great Plains
• TMW, MS Excel

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Oral Expression- The ability to communicate information professionally in speaking so others will understand.
• Effective written communication skills needed for sending professional emails to a variety of audiences.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning- The ability to choose the right mathematical methods or formulas to solve a problem.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Persuasion - Persuading others to change their minds or behavior.
• Time Management - Managing one's own time.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Computer Literacy: Ability to use Microsoft Office and Windows products to complete tasks. Ability to learn collection specific software.

PHYSICAL DEMANDS

• Must be able to sit at an office work station and talk on the phone for long periods of time.

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

Benefits

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays
• 401K with company match from day 1
• Medical, Dental, Vision
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.