Salinas, Ca

SUMMARY

As an Office Manager, you will provide day to day operational leadership to your assigned practice/facility. You will ensure that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. You will seek opportunities to grow the financial health and long-term sustainability of the practice.

ESSENTIAL DUTIES AND RESPONSIBILITES

Includes but not limited to the following:

• Under the general supervision of the Practice Administrator, the Office Manager is responsible for managing all aspects of the assigned practice/facility operation.
• Assists with the billing aspects of the operation, supports care coordination for patients at the clinic.
• Responsible for documenting patient payments in ledger, balance petty cash and making bank deposits on a daily basis.
• Coordinate coverage when staff are absent, develop and implement standard work to ensure all aspects of the office are covered.
• Ensure patient services are provided in an effective and efficient manner when providing clerical and administrative support.
• Assist with patient registration/check in, verify patient information (demographics, employment, insurance) collect copayments and any missing or required paperwork.
• Train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
• Review and analyze clinical, financial and operating reports and make correlating decisions based on the data presented to ensure a sustainable and profitable operation.
• Understands SVHC billing policies and can explain the policy to patients and staff.
• Maintain the cleanliness of the office
• Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).
• Maintains a good working relationship with peers, physicians, staff and other support personnel.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent is required. Bachelor’s degree preferred.
• Prior experience as a supervisor is required.
• 1-2 years of management experience.
• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
• Experience in a high-volume practice is desirable.
• Experience in a call center or with a phone management system is desirable.

REQUIREMENTS :

• Valid CA Driver’s License and proof of auto insurance coverage required

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

Supervises the non-physician staff at assigned practice/facility.

KNOWLEDGE

The jobholder must demonstrate current competencies applicable to the job position.

• Excellent customer service
• Problem resolution skills
• Critical thinking skills and ability to analyze datasets
• Effective verbal and writing skills
• Microsoft Office knowledge (Word, Excel, and Outlook)
• Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for results
• Demonstrates flexibility
• Exhibits capability to influence and negotiate individual and group decision making
• Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
• Displays proven ability to positively influence behavior and outcomes

CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible.

The range displayed on this job posting reflects the target for new hire salaries for this position.