Customer Service:

• Greet customers warmly upon arrival to the service department.
• Answer inquiries regarding services, prices, and appointment availability.
• Assist customers in scheduling service appointments and providing relevant information about service procedures.
• Handle customer complaints or concerns promptly and professionally, escalating issues as necessary to management.

Cash Management:

• Receive payments for services rendered, including cash, checks, credit/debit cards, or electronic payments.
• Ensure accuracy in processing payments and provide customers with receipts.
• Maintain and balance the cash register at the beginning and end of each shift.
• Handle returns and exchanges in accordance with company policies.
• Prepare bank deposits and reconcile transactions with daily sales reports.

Administrative Support:

• Create and maintain service appointment schedules using computerized systems.
• Assist service advisors and technicians by updating customer records, including vehicle information and service history.
• File and organize paperwork related to service transactions, invoices, and customer records.
• Assist in maintaining inventory records for parts and supplies, notifying management of any shortages or discrepancies.

Communication and Coordination:

• Communicate effectively with service advisors, technicians, and other staff members to ensure smooth workflow and timely completion of service tasks.
• Relay important information to customers regarding service progress, estimated completion times, and any additional repairs or maintenance needed.
• Coordinate with other departments, such as parts or sales, to fulfill customer requests or resolve issues efficiently.

Compliance and Safety:

• Adhere to company policies and procedures, including those related to cash handling, customer service, and safety protocols.
• Maintain confidentiality of customer information and financial transactions.
• Follow all relevant regulations and laws governing automotive service transactions and consumer rights.

Education and Experience:

• High school diploma or equivalent required; additional education or training in accounting, finance, or customer service preferred.
• Previous experience in a cashier or customer service role, preferably in an automotive service environment.
• Familiarity with automotive terminology and service procedures beneficial.

Skills:

• Excellent interpersonal and communication skills, with the ability to interact positively with customers and colleagues.
• Proficiency in basic arithmetic and cash handling procedures.
• Strong attention to detail and accuracy in processing transactions and maintaining records.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Competency in using computerized systems and software for scheduling, invoicing, and inventory management.

Attributes:

• Professional demeanor and appearance.
• Reliability and punctuality in attendance.
• Adaptability and willingness to learn new tasks or procedures.
• Integrity and honesty in handling financial transactions and sensitive customer information.