Job Summary:
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.
Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities:
This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.
Full oversight of assigned property
Supervise and provide training to community associates
Evaluate associates performance, including the completion of annual performance reviews
Counsel underperforming associates and provide constructive feedback to improve performance
Create positive, welcoming, supportive environment for residents, visitors, and community associates
Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
Maintain knowledge and awareness of market conditions affecting leasing and operations
Develop and execute effective marketing and advertising campaigns for apartment leasing
Assist with development and implementation of resident services programming
Maintain sound rent collection procedures, including following up with delinquent accounts
Deliver rent deposits to bank and submit relevant documentation
Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
Maintain familiarity with all procedures and requirements for accounts payable
Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
Monitor landlord-tenant relations and mediate disputes when necessary
Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
Conduct walk-through and follow up for vendors work on site
Inspect apartments for move in condition and turn over status
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
Knowledge, Skills and Abilities (KSAs):
Ability to perform all functions of an Assistant Community Manager
Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations
Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity
Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning
Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday
High degree of creativity, coupled with sound business judgment
An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results.
Computer literacy
Excellent written and oral communication skills
Work flexible schedule, including evenings and weekends
Demonstrate strong written and oral communication skills
Education and Experience:
High School Diploma or Equivalent
Property/ Community Manager state level license where required
Minimum three (3) years property management experience preferred
Proficiency in One Site preferred
Computer literacy
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Physical Demands:
Travel independently for the purpose of conducting property business. Must have a government issued state ID, or valid driver's license if required by Management based on location/property or business needs
Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property