Compensation

The annual salary for this position is up to $85,000.00 based on education and experience.

Job Description

OSDH is seeking a full time Business Automation Specialist I or II providing support to Enterprise Services which provides support to the Commissioner’s Office within the Oklahoma State Department of Health. This is a state employee position 34002754 governed by the Civil Service Rules, located in Oklahoma City. OSDH offers a comprehensive Benefits packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. For more information about the benefit allowance, follow this link Plan Year 2023.

Position Summary

This position is assigned responsibilities involving leading the identification of the need for, development of, and support of automated processes within OSDH.

Responsibilities

• Assist in reviewing processes and implementing strategies to improve efficiencies via technology and/or automation.
• Evaluate and document existing methods for processing information within OSDH with the purpose of identifying methods and processes to automate. The process evaluation documentation should include the purpose and outcomes of the current methods; workflows; touchpoints for staff and customers; and notification, reminder, and reporting needs.
• Work with OSDH Program Areas, Directors, and OMES resources to identify needs and document requirements.
• Enhance the quality of technology products and services for OSDH.
• Analyze the design of technical systems and business models
• Assist with the sourcing and implementation of new business technology
• Understand strategic business needs to assist with identifying technology requirements to align with the business vision.
• Understand business needs and effectively explain the needs to other stakeholders.
• Liaison between OSDH and OMES where needed to achieve project success.
• Produce reports when needed for executive level updates on project status.
• Understanding of technology integration with other product and services.
• Develop and update manuals and training materials as processes are automated or updated.
• Continually analyze automated processes for the purposes of usage and quality improvement.
• Provide technical assistance for agency users of SharePoint and other Microsoft Office applications.
• Using Microsoft Power Apps or other software, develop automated processes to replace existing manual processes. The resulting automation will include forms for requesting service, workflows for submitting and processing requests, touchpoints for staff and customers, integration with applications as needed, notifications within specified timelines, reminders when approaching deadlines, and reports for evaluating the processes for efficiency and effectiveness.
• Develop and update manuals and training materials as processes are automated or updated.
• Continually analyze automated processes for the purposes of usage and quality improvement.
• Engage in consultation and technical assistance for others in the agency developing and maintaining their own automations and processes.
• Develop and implement governance and life cycle plans and procedures.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience

• A Bachelor’s degree in Business Administration, Management Information Systems, Statistics, Business Analytics, or degrees with heavy emphasis on statistics or mathematics and one year of experience in analytics and strategic planning.

OR

• Two years of experience in developing automated processes.

OR

• An equivalent combination of education and experience.

Knowledge, Skills, Abilities and Competencies

• Knowledge of methods for documenting processes including workflow, touchpoints, reminders, notifications, and reporting.
• Knowledge of process automation methods and strategic planning methods.
• Skilled in statistical methods including descriptive, inferential and predictive analytics.
• Skilled in report development.
• Skilled in written and verbal communication, problem solving, critical thinking, and attention to detail.
• Ability to transform data into useful information.
• Ability to listen and understand reporting needs and convert those needs into useful information.
• Ability to work both independently and in a team-oriented environment and to work in a deadline-oriented environment under direct supervision.
• Ability to produce an accurate, timely and quality work product.
• Ability to establish and maintain effective working relationships with others and to provide excellent customer service to both internal and external clients
• Experience with Microsoft Power Platform including Power BI, Power Apps, and Power Automate.

Physical Demands and Work Environment

When not teleworking, this position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. Occasional travel may be required.

I have read and understood this job description. I attest that I am able to perform the essential functions of this position with or without reasonable accommodations. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Travel Requirements:

Applicant must be willing to perform all job-related travel associated with this position. A valid driver’s license is required. Occasional travel may be required.

APPLICATION REQUIREMENTS:

If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of interview.

All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 1 year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• SQL: 1 year (Preferred)
• SharePoint: 1 year (Preferred)
• Microsoft Power Apps: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person