The Role: Store Crew

Role Overview

In the role of Store Crew your mission would be to put the customer at the heart of everything, whilst living the FatFace Vision & Values.

This is a very exciting opportunity to join an established British company currently expanding along the East Coast of the US. You can read more about FatFace and its origins on our website: https://us.fatface.com/about-fatface/the-story.html

Equality and inclusion are not an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Responsibilities

• Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
• Resolving all customer issues effectively at store level in a timely and positive manner
• Efficient and attentive service at the tills – processing POS (point of sale transactions) and thanking customers
• building loyalty and ‘Customers for Life’ through email capture at the POS
• Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
• Keeping up to date with company product, activity and promotions
• To abide by all FatFace policy and procedures

Skills and Experience Required

• Experience in a customer service environment is desirable
• Excellent interpersonal, organisation and communication skills
• Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory
• Team player - embracing every opportunity to be part of what’s going on
• Great time management
• Demonstrates passionate commitment to the brand