165 Homeland Language Services Jobs near me
Homeland Language Services is Hiring a Customer Success Manager Near West Palm Beach, FL
Role Overview: The Customer Success Manager will play a pivotal role in identifying key customers, analyzing their needs, and maximizing revenue and profitability. Responsibilities include managing key accounts, fostering long-term client relationships, suggesting solutions, encouraging product upgrades, resolving issues, and acting as a liaison between clients and internal teams. This role involves proactive business development, goal tracking, and collaboration with cross-functional teams.
Essential Duties and Responsibilities:
- Analyze budgets and prepare reports, forecasts, and business plans
- Manage key accounts portfolio, fostering strong, long-term relationships
- Propose solutions to meet client needs and encourage product upgrades
- Handle complaints and problems effectively, acting as a liaison between clients and internal teams
- Identify and approach potential strategic customers
- Monitor sales performance metrics and contribute to sales goals achievement
- Collaborate with various departments, including Sales, Marketing, and Procurement
- Attend sales and marketing meetings, calls, and prepare RFP responses
- Proactively learn about clients' industries, business needs, and cultures
- Assist in creating training courses and educational materials
- Improve onboarding processes to enhance customer experience
- 1-3 years of progressive sales experience within translation/interpretation services
- Strong data and analytical skills
- Professional writing skills for Proposals, RFPs, Quotes, and Customer Communication
- People management and leadership skills
- Proven work experience as a Customer Success Manager or similar role
- Key account and sales management skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Highly organized and able to multitask
- Communications or Marketing degree is a plus
- Proficiency in Sales CRM software; experience with Monday software is a plus
- Competitive base salary based on experience and a generous commission plan
- Vacation Paid Time Off
- U.S Holiday Paid Time Off
- Sick Pay Time Off
- Remote work option available anywhere in the U.S. or outside the U.S.
About us:
Established 7 years ago, Homeland Language Services has been successfully providing high-quality interpreting and translating services worldwide. We have a large team with 500 professional interpreters and translators. They have solid experience and professional skills to serve our clients with the best language services in modern fast-paced global business. We offer interpretation and translation services in 100 languages for different industries.
We invite you to follow the link to Homeland Language Services website to discover more about our company.
We will be happy to welcome you to our team!
Job Summary
Full Time
$87k-123k (estimate)
05/07/2024
05/20/2024
homelandlanguageservices.com
OXNARD, CA
50 - 100
2006
CHRISTIAN LANAZCA
<$5M
Education & Training Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
