The Hilton Southlake Town Square is one of Hiltons most prestigious award winning properties in North America. We have continuously been ranked in the top 10% year after year in Guest Service and Overall Cleanliness. Our 248 room luxury property is located in Southlake, Texas overlooking beautiful Southlake Town Square!We offer employee discounts at all Hilton Hotels, Employee of the Quarter program, free meals, Team Celebration each quarter and a fun environment to work in!

Job Summary

The Director of Hotel Operations supports Housekeeping, Front Office and Food & Beverage departments. The ideal candidate ensures guest satisfaction of all areas by maintaining and managing the highest of standards. He or she must have previous full service experience with excellent leadership skills.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established Hilton Hotels & Resorts brand standards and consistent with DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Perform other duties as requested by management.

Knowledge, Skills & Abilities

• Full-Service Hotel Experience required.
• The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
• Requires proven leadership skills as position involves frequent decisions, meeting of deadline negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work project.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred. OnQ and Kipsu preferred.
• Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.

Knowledge, Skills & Abilities

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
• Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
• Excellent verbal and written English communication skills are required.
• Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
• General office equipment and cash register operation knowledge is expected.

Physical Demands

• Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
• Lifting up to 25 pounds
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Source: Driftwood Hospitality