* COME JOIN OUR HIRING EVENT! APRIL 17th * No Interviews will be conducted prior to this event.

Address: 3757 Harry S. Truman Boulevard ; St Charles, MO 63301

Time: 11am -1pm

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients. This is an excellent opportunity for individuals with strong communication skills and a passion for helping others.

Primary Responsibilities:

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in our E360 Proprietary System based on physician preferences.
• Clearly and concisely document patient request and pertinent information via EMR so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team members to achieve an efficient work flow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

Requirements:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to remain calm under pressure
- Previous experience in a call center or customer service role is preferred
- Familiarity with medical office procedures and terminology is a plus
- Proficient in data entry and computer skills
- Bilingual in English and Spanish is highly desired
- Ability to analyze situations, identify problems, and provide effective solutions
- Multilingual skills are a plus

Main Key Skills:

• Demonstrates superior computer skills.
• Ability to Multi-Task and work multiple computer programs at once.
• Must be available to train for 6 weeks after scheduled start date with no time off, no late arrivals, & no leaving early.
• Tech Savvy

If you are looking for a rewarding opportunity to make a difference in people's lives while utilizing your excellent communication skills, then we encourage you to apply for the position of Call Center Representative. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join our team today!

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote