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Kaleidoscope is Hiring an IT Specialist Near Cincinnati, OH
Job Description
The IT Specialist is responsible for advising, implementing, and maintaining the electronic infrastructure of Kaleidoscope – servers, laptops, workstations, phones, and security. Also oversees all related contractors with specialized skills as needed to complete internal IT projects.
PRINCIPAL DUTIES & RESPONSIBILITIES
1.
Provide Staff Education & Support (40%)
- Provide equipment and systems access to all new hires
- Train end users on internal applications as needed
- Field support calls/requests from users for application and equipment help
- Respond to user and equipment emergencies
- Stay current with IT equipment and security trends
2.
Maintain Corporate IT & Communications Systems (30%)
- Physically maintain all systems within Kaleidoscope, all locations
- Proactively monitor servers
- Develop workflows and documentation detailing business processes
- Troubleshoot application errors
- Create timelines for internal projects and manage schedule; communicate to all employees
- Measure performance for implemented internal projects, ensuring results meet or exceed established goals
3.
Serve as Corporate Expert Resource for IT & Communications Systems (30%)
- Research and make recommendations as to appropriate hardware and software to achieve corporate goals – current and projected
- Work with department managers, Director, Operations, and COO to budget current and future IT requests
- Stay current with IT equipment and security trends
- Source qualified contractors/consultants for internal projects; ensure adherence to agreed-upon tasks and timelines
QUALIFICATIONS
Education/Experience
- Knowledge and skills at a level normally acquired through the completion of a Bachelor’s degree or related field; Associates Degree plus significant experience considered
- 1-2 years’ technical experience in a corporate or medical setting required; 5 years’ experience desired
Licenses/Credentials/Certifications
- Certifications in related system administration or technical specialties highly desired
Skills/Specialized Knowledge/Abilities
- Proven expertise with in anticipating needs and recommending proactive, preventive IT solutions
- Experience working within a lab or similar setting overseeing multiple physical locations
- Experienced in providing user phone support and over Microsoft Teams/Remote Control software
- Ability to coach users of all types remotely, with patience and calm demeanor
- Ability to create simple to complex documentation and instructions for end users
- Expert knowledge of operating systems, including Microsoft server/user. Current operating systems include: Server 2016/2019 Standard, Windows 10 Professional
- Basic knowledge of networking, including firewall configuration and VPN setup. Familiarity with Sonicwall based firewalls is highly desired
- Basic knowledge of Voice of IP (VoIP) phone systems required
- Advanced knowledge of CentOS/RHEL Linux based operating systems required
- Advanced knowledge of Office 365 applications is required - must be able to coach/teach end users of features of Office applications
- Basic knowledge of CAD/CAE, Industrial Design and Graphic Design applications is desired – applications include but are not limited to: Autodesk Surface Studio, SolidWorks, Adobe Creative Suites, Adobe Acrobat. Related licensing and administering licenses desired
- Knowledge of Dell servers, workstations, and mobile computers highly desired
- Knowledge of Macintosh laptops and mobile devices and how they connect into a Microsoft based network desired
- Knowledge of access systems including RFID desired
- Basic knowledge of ticketing systems and knowledge base desired.
- Consistent proven ability to troubleshoot accurately and efficiently
- Advanced ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames
- Ability to work independently, stay focused and committed to task
- Demonstrated ability to write and prepare documents/reports/correspondence in a concise, logical, grammatically appropriate format
- Excellent oral communication skills that demonstrate a professional demeanor
WORKING CONDITIONS
Tools and Equipment Used
- Personal computer, copier, scanner, phone, and other typical office equipment
Travel
- light – up to 10% of the time, or as need arises – usually within city
Physical & Mental Demands
- Frequently required to sit at a desk/workstation for long period of time
- Ability to work at a computer terminal for extended periods of time
- Digital dexterity and hand/eye coordination in operation of office equipment and manipulation of small computer and phone equipment and wiring
- Heavy lifting and carrying of IT and phone equipment
- Requires ability to kneel on floor, crawl under desks, climb ladders to remove ceiling tiles for wiring, and related physical demands
- Ability to speak to and hear employees/clients via phone or in person
- Body motor skills sufficient to enable incumbent to move around the office environment
- Ability to analyze problems and conceive appropriate alternative solutions
- Ability to read, analyze, and interpret building schematics as well as equipment
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Environment
- Work typically performed in an office setting.
Job Summary
Full Time
$71k-87k (estimate)
05/07/2024
05/20/2024
webkg.com
CHICAGO, IL
100 - 200
Private
$10M - $50M
Restaurants & Catering Services
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Quotes from people on IT Specialist job description and responsibilities
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Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
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Pursue Vendor-Specific Certifications (Timelines Vary).
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Earn a Master’s Degree (Optional, Two Years).
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Accurately diagnose problems and deliver solutions, either through knowledge or research.
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Consider Earning a Master’s Degree.
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Step 3: View the best colleges and universities for IT Specialist.
