At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director. Essential Functions and Responsibilities Maintain the Micros system both hardware and software Correct database issue through out the Micros system Process all Micros changes and menu configurations requests Organize proper retention of historical data either to disk or tape Fix or replace non-operational equipment Maintain the retail systems both hardware and software Fix or replace defective hardware Work with the retail manager to ensure proper configuration Cover weekend hours for a seven day I.T. coverage plan Establish and conduct a Preventive Maintenance schedule for all printer and PCs Collect a hardware inventory for comparison to our automated list Manage and administer all Loews Hotel policies as they relate to the I.T. department Supportive Functions and Responsibilities Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance Attends all appropriate hotel meetings and training sessions Promotes and applies teamwork skill at all times Is polite, friendly, and helpful to all guests, management and fellow employees Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standard, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Ability to make decisions on imperfect information Agility in multi-tasking Bias toward action Decisiveness Other duties as assigned Qualifications Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS Management and operation of: Retail POS and F&B POS (Micros) Knowledge of network architecture and system design Effective organization and communication skills Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.