Description

Familylinks is in search of an energetic manager to lead our Training Department! This leader will have the opportunity to participate in the integration of a new LMS Software. If you are a passionate team player who can develop annual curriculum and effectively engage our teams during training sessions and you align with our values and are eager to join an organization to make an impact, we encourage you to apply today! 

For more than six decades, Familylinks has been dedicated to serving the diverse individuals and families of Western Pennsylvania. In the past year alone, we extended our care to over 9,000 people spanning all age groups, residing in various neighborhoods, representing different income levels, and holding diverse beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We can only achieve this with dedicated and passionate individuals who want to make an impact in the community and in the lives of the individuals we serve. To achieve this unwavering support, Familylinks provides a wide range of family-centered services in the areas of Behavioral Health, Service Coordination, Youth and Family, and Aging Services. 

The Training Manager role is responsible for cultivating strong, long-term partnerships with leaders, employees, and partners to analyze, define, review, coordinate, and implement functional, technical, professional and management training programs in support of organizational goals and performance targets. This role helps to lead all training development projects from conception to completion and manage the training team while collaborating with leaders and users. Responsible for the training and development of Familylinks new hires, leaders, and employees. The position is responsible for overseeing hiring, orientation, training, and evaluation of team adherence to training procedures. 

Extras of joining our team:

Insurance

• Four Highmark insurance plans for you and your family to choose from
• Free vision insurance with the option for additional coverage
• Free dental insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer sponsored life insurance
• Employee Assistance Program (EAP)
• Pet Insurance

Professional

• Four weeks of PTO in your first year
• Eight paid holidays
• Employee referral bonus program
• 403(b) retirement plan matching contributions
• Tuition reimbursement and educational stipend
• Opportunities for career advancement
• Public Service Student Loan Forgiveness (PSLF)

Essential Duties & Responsibilities

• Partner with business leaders to maximize the impact that training can have to achieve business objectives.
• Consult and strategize to analyze and define the right training requirements.
• Use deep (or actively developing) business unit knowledge to build credibility and trust with key leaders, challenge assumptions and influence how the business unit invests in training.
• Guide business leaders in monitoring the amount of training being prescribed.
• Lead the planning, execution, and debriefing of engaging inclusive readiness programs.
• Supervise, mentor, and develop training team and organizational leaders.
• Maintain compliance with regulations for staff trainings.
• Lead training workstreams and training design projects and manage them through the project lifecycle.
• Ensure training delivery quality and the content meets business requirements.
• In partnership with the business leaders and SMEs, identify the right target audience, assign appropriate training and report on compliance.
• Sustain appropriate communication with audiences regarding the availability of new and existing training opportunities.
• Collect feedback on all responsible training content to ensure continuous improvements.
• Facilitate and act as producer for instructor led classes.
• Define methods and metrics to track and monitor/measure progress for learning-related goals. 

Requirements

• Bachelor’s degree (Master's preferred) in the areas of instructional design, education, e-learning, adult learning, educational technology, or another related field.
• 3 years of training program management or related work experience, preferably in both L&D /HR project management and change management.
• Ability to travel 25%, throughout our footprint.
• Superior project management skills.
• Understanding of design and development principles, best practices, learning theories, and how they vary depending on delivery method.
• Working knowledge of e-learning authoring and development tools.
• Facilitation experience.
• Must be an advanced user of PowerPoint and MS Office Suite.
• Excellent at design consultation and creating learning materials that are easy to digest across multiple mediums.
• Experience in customer-centric organizations with the ability to work with a range of stakeholders.

Familylinks is an Equal Opportunity Employer and Provider

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.