Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Entry Level Technical Support Agents! We have multiple schedules available.

As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one.

There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges.

We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching.

Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a member of our technical support team, you'll have the opportunity to provide troubleshooting assistance for both residential and business customers, helping them overcome issues like slow internet speeds, outages, and email support. Spanish bilinguals encouraged to apply! It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old), a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred.

In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace.

Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Montana, Nevada, New Mexico (excluding Las Cruces and Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin. If you call one of these states home, we would love to hear from you.

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Weekends as needed

Work setting:

• Call center
• Remote

Application Question(s):

• Our training period runs on a Monday through Friday schedule during the day. Are you able to attend this type of training for up to 4 weeks?
• This position requires regular attendance and punctuality for scheduled shifts, are you open to multiple types of shifts? Which is your first preference?

Location:

• Florida (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: Remote