We are seeking a detail-oriented and experienced Patient Collections professional to join our team. The ideal candidate will have a strong background in medical billing, coding, and collections processes.

If you meet the requirements below and are looking to contribute your skills in a dynamic healthcare environment, we encourage you to apply for the Patient Collections position with us.

MINIMUM ESSENTIAL JOB REQUIREMENTS

• Review and document collection notes in patient accounts
• Contact patients with outstanding balances and send communications as appropriate
• Evaluate delinquent patient accounts for submittal to 3rd party collections
• Use the computer systems’ Collection Module to track activity with patients and establish payment plans with approved guidelines
• Administer payment plan process
• Promote the company website and patient link resources on the company website by communicating to patients that they can pay their bill online
• Other miscellaneous task as delegated by Billing Manager

ADDITIONAL RESPONSIBILITIES

• Maintain patient confidentiality at all times; comply with HIPAA and other compliance guidelines established by the practice
• Maintain detailed knowledge of the practice software and other computer software and other computer software as it relates to job functions
• Attend staff meetings as scheduled
• Attend other sessions as needed to maintain continuing education as requested

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• High school diploma required
• College education or trade school preferred
• Experience working in a physician office or hospital billing-type position preferred
• Proven record of discussing financial responsibilities and establishing payment plans when necessary
• Comfortable using email and interacting various applications
• Knowledge of Billing and Collections procedures
• Knowledge of CPT and ICD-1O CM coding
• Knowledge of MS Office Suite, especially Word, Excel and Outlook
• Excellent written and verbal communication abilities
• Goal-oriented and strong attention to details
• Knowledge of managed care, commercial insurance, Medicare and Medicaid reimbursement
• Proven knowledge of Explanation of Benefits forms, claim forms and insurance billing process

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• Medical office

Experience:

• ICD-10: 1 year (Preferred)

Work Location: In person