JOB SUMMARY:
EX Program is looking for a capable and motivated client facing professional with excellent communication skills and the ability to execute and manage projects to join our cross-disciplinary team and contribute to our growing business. The Client Success Associate will report to the Vice President of Client Success and will support our growing book of EX Program clients. This position will be responsible for daily operational account management, providing administrative support to our client accounts, and coordinating the delivery, tracking and monitoring of program requirements.
DUTIES/RESPONSIBILITIES (*ESSENTIAL DUTIES):

• Provide administrative support to the Client Success team on behalf of our client base.*
• Support senior team members with client support and day to day execution of Client Success.
• Configure Payer set ups (through our intuitive back-end admin).*
• Customize/configure marketing assets for clients when marketing campaigns are needed.
• Configure eligibility files on behalf of incoming clients.

• Proactively monitor and ensure satisfactory resolution of sponsored customer support tickets.*
• Develop presentations, reports, project tracking tools and account plans to support Client Success meetings.
• Meet key performance indicators for retention and growth.
• Support customer service delivery by resolving member tickets, assisting to train coaches, and completing documentation requirements.*

REQUIRED QUALIFICATIONS:
You should have many of these qualifications, but all are not required:

• Associate’s or Bachelor’s degree, or equivalent experience.
• 0-3 years of experience in client success or program management roles.
• Outstanding execution and project management abilities.
• Outstanding attention to detail.
• Proficient computer skills, Microsoft Office skills and the ability to learn new applications.
• A demonstrated ability to stay on top of administrative tasks.
• Knowledge of SaaS and the wellness industry; experience in tobacco cessation a plus.
• Commitment to client satisfaction.
• Exceptional written and oral communication skills, strong interpersonal skills.
• Self-motivated with a positive attitude.

This position is based in Washington, D.C. with a hybrid work schedule of 3 days in the office and two telework days.
COMPENSATION PACKAGE:
The salary range for this role is starting at $60,000 to $65,000 on a national basis. Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Salary is just one part of our total rewards package which additionally includes equity, performance bonus for eligible roles, and competitive benefits. 
Interested candidates should submit their cover letter and resume here

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