2 Innovar Group Jobs near me
Innovar Group is Hiring a Technical Support Engineer Near New York, NY
Our client is seeking a Technical Support Engineer!
Job Title : Technical Support Engineer
Location : Bronx, NY (Near Yankee Stadium)
Salary :$95,000 per year Bonus
Job Type: Direct Hire
Responsibilities:
- Provide technical support to customers via phone, email, or remote sessions, addressing their queries and issues in a timely manner.
- Troubleshoot and resolve complex technical issues related to our software products, including but not limited to SQL database queries, software configuration, and networking.
- Collaborate with cross-functional teams including development, product management, and QA to escalate and resolve issues effectively.
- Document and track customer issues and resolutions in our support ticketing system.
- Conduct thorough root cause analysis to identify underlying issues and prevent recurrence.
- Assist in the development and maintenance of support documentation, knowledge base articles, and troubleshooting guides.
- Experience working in a product support environment doing level 1-3 support.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong proficiency in complex SQL querying.
- Experience with patching and enhancing products in a SQL environment.
- Solid understanding of software support methodologies and best practices.
- Experience in telecom or VOIP networking is a plus, but not required.
- Ideal candidate will have experience running scripts on PowerShell
- Ability to work independently as well as part of a collaborative team environment.
- Flexibility to work occasional evenings or weekends as needed.
Benefits:
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- Convenient location near Yankee Stadium with easy access to public transportation.
Innovar Group is comprised of senior talent agents who deliver top recruitment services to clients throughout the United States. We bring a new era of recruiting to the industry by aligning state-of-the-art technology w/ outstanding talent. Visit our website at innovargroup.com
Equal Opportunity Employer Minority/Female/Disabled/Veteran
Job Summary
Full Time
$87k-108k (estimate)
05/02/2024
05/20/2024
innovargroup.com
Englewood, CO
100 - 200
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The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
