Description

Position Overview:

Under the direction of the Delivery Manager, the Delivery Scheduler works with customers to schedule delivery of specialty fitness equipment into customer homes/sites. Duties include interacting with customers via phone and email and often represents the company as the “first-line” after sale customer service.

Responsibilities:

The principal duties and responsibilities of the Delivery Scheduler consist of, but are not limited to, the following:

Administrative:

· Prepares reports requested by the Manager/Supervisor in an accurate and timely manner.

· Keeps the Manager/Supervisor informed of all pertinent factors affecting the assigned responsibilities.

· Assists staff in resolving any problem areas.

· Ensures Iridium accuracy and inventory for all sold deliveries.

Inventory/Delivery:

· Ensures that inventory is in stock before scheduling the delivery.

· Manages delivery schedule and assignment for each delivery crew.

· Ensures daily pull list gets out to the warehouse team for next days deliveries.

· Ensures daily driver paperwork is accurate and ready for each crew daily.

· Finalizes/completes all tickets from delivery crews daily.

· Onsite inspections when scheduling jobs to remodel/new construction commercial customers 

Customer Service:

· Establishes positive long-term relationships with all internal and external customers 

· Assist with customers via phone and email

· Contacts residential and commercial customers to schedule deliveries.

Marginal Tasks:

· Other duties as assigned 

Requirements

Education:

· High School diploma or equivalent is required

Experience:

· Minimum 2 years’ in customer service required

· 2 – 4 years inventory management experience preferred.

· Previous Microsoft Outlook, Excel, Word skills required

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs