Job Summary

This position is responsible for managing a suite of Energy Efficiency Programs with primary focus on the Residential sector. This includes supervision of at least two direct reports, contracts with vendors, all aspects of quality control, all aspects of customer relationship management and meeting regulatory requirements set forth for programs. Also responsible for achieving program investment and energy savings targets in a cost-effective manner within administrative cost budgets, and for developing financial and operational forecasts.

In addition to internal labor, the manager oversees large contracts for implementation. Identify opportunities for improving and standardizing business processes in all key functional areas to promote efficiency and work with process owners to implement those opportunities.

Manage the resolution of deficiencies in business processes to develop best practices and deployment of these practices. Overall responsibility for the safety, health, wellness, and environmental performance of the department. Provide leadership, personnel development, and overall direction to create/foster teamwork atmosphere in pursuit of Company goals and objectives.

Interact with counterparts at the NJ BPU and other electric and gas utilities regarding implementation strategy and operational business plans. Provide ombudsman support in overseeing mediation of customer/installer conflicts and disputes.

Job Responsibilities

• Provide leadership, direction, and expertise on industry best practices in program implementation and customer outreach. Manage employees and oversee marketing, implementation, and goal attainment for each.
• Provide oversight for business controls, process improvement and compliance. Insure accurate invoice processing. Work with IT to improve procedures and automate where possible.
• Lead multi-disciplinary teams to address business issues.
• Interact with counterparts at NJ BPU and NJ electric and gas utilities as it relates to energy efficiency programs.
• Provide analysis of State and Federal policy issues affecting the renewables and energy solutions business. Interface with the NJ BPU on various matters including cost recovery, energy efficiency, and renewable energy. Various BPU orders have a direct impact on the department and need to be carefully reviewed.
• Strong interpersonal skills and negotiation skills are essential.

Job Specific Qualifications

• Bachelor’s Degree and 6 years of project management, Customer Operations, or marketing practices experience, including demonstrated knowledge of energy efficiency processes, measures & techniques, construction, or related fields.

• In lieu of degree, must have at least 10 years of project management, Customer Operations, or marketing practices experience, including demonstrated knowledge of energy efficiency processes, measures & techniques, construction, or related fields.

• Demonstrated knowledge of forecasting, project controls and budgeting.

• Demonstrated ability to manage program vendors and other delivery contractors.

• Demonstrate ability to manage customer expectations and build customer relationships.

• Demonstrated proficiency with Microsoft Office (PowerPoint, Excel & MS Word)

• Excellent written and verbal skill set.

• Demonstrated knowledge of the utility industry, appropriate regulations, and applicable Board Orders.

• Strong analytical and financial skills.

• Demonstrated leadership skills; must foster an inclusive work environment and respect all aspects of diversity.

• Must possess a valid U.S. driver’s license and maintain a satisfactory driving record.

Desired:

• Candidate should possess planning and organizational skills.

• Candidate should possess an attention to detail.

• Must also have a sense of teamwork and initiative.

• Excellent written and verbal communication skills

• Results oriented.