Requirements of the role:

· Drive planning, execution and tracking related to program and project level change strategies that support the

organization’s vision and goals for the outcome of the BPSI program.

· Ability to conduct stakeholder analysis to include a report identifying key stakeholders, their level of awareness,

and strategies to engage and communicate with them working with Program Steering Team.

· Skilled at identifying change impacts by role and stakeholder groups through current state assessments that will

include identification and evaluation of what is going to change and the success factors for the changes.

· Skilled at creating and executing change strategies enterprise wide and ensuring minimized resistance and

positive individual behavior change. Identifying potential sources of resistance, developing strategies to mitigate

resistance, and identifying resources to address resistance.

· Grounded in results-based approaches and utilizing stakeholder readiness assessment data to engage impacted

audiences (leadership to front-line) related to both processes and technical systems involved in the BPSI program.

· Effective at building sponsorship coalitions which result in shaping and sustaining stakeholder behavior.

· Collaborate with internal Communication department to create a detailed communication plan that will deliver a

unified communication approach to inform stakeholders across the Council to include messaging, audiences,

channels and schedule.

· Strong communicator across organizational levels utilizing a variety of communication to develop and deliver

multi-mode communications that concisely convey a clear understanding of the message to different audiences.

· Establish and manage a network of change champions/advocates who can help build desire for change by

providing support, answering questions and promoting enthusiasm to extend the reaches of the program into

stakeholder environments.

· Identify metrics to measure the success of the change and create a plan to track progress. Establishment of

metrics and to track the effectiveness of the change and its long-term sustainability.

· Develop “get-to-green” plans to bring readiness back on track when needed, conducting readiness checks

throughout life cycle.

· Consulting on training design, development and delivery to ensure the employees acquire the necessary

knowledge and skills.

· Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time,

ensuring that they become part of the organization's culture.

· Conduct a post-implementation review to assess the success of the change initiative, gather feedback, and

identify lessons learned.