Overview

Welcome and thank you for your interest in our Crew Scheduler Open House to be held on Tuesday, June 4, 2024 at 580 Atlas Air Way, Erlanger, KY 41018 from 10 AM - 1 PM & 4 PM - 7 PM

This is your opportunity to be a part of a fast-paced, growing and dynamic organization! We are currently seeking service focused individuals to join our rapidly expanding Crew Scheduling team to keep our 3,000 pilots and 100 aircraft on the move.

Crew Schedulers are an integral part of the Global Control Center (GCC) and serve as a critical component to the Atlas operation. Crew Schedulers are responsible for ensuring each scheduled flight is legally covered with the appropriate crew complement. They use tools and resources to schedule pilots and flight attendants, and aptly amend schedules by adhering to Federal Aviation Regulations (FARs), company policies and procedures and the Collective Bargaining Agreement (CBA).

Why work here? Atlas Air Worldwide is the leading global provider of outsourced aircraft and aviation services for commercial and military customers. Our companies operate the world’s largest fleet of Boeing 747 Freighters and provide customers a broad array of Boeing 747, 777, 767, and 737 aircraft for domestic, regional and international applications. Operating nearly 60K flights yearly to hundreds of destinations around the world, Atlas Air safely and proudly serves both the cargo and charter passenger needs of a broad customer base including partners such as the U.S. military, DHL, Amazon, Qantas, major sports leagues, musicians, and many more.

The physical job location for this role is at our Global Operations Center in Erlanger, KY. Successful candidates will be offered a position starting in July 2024. Eligible candidates must be willing to work 12-hour rotations on night shift and work holidays and weekends.

Please submit your application via this posting and send your RSVP for specific timeslot to Tamara.Nanasi@atlasair.com

Responsibilities

Customer Service: 35%

• 24-hour communications center/point of contact for pilot and flight attendant work groups, providing round-the-clock support to flight crewmembers regarding schedule and flight-related issues, sick notices, delay notifications, assignment modifications, etc.
• Provides excellent and timely customer service to Pilots and Flight Attendants
• Professionally operates all lines of communication (chat, phone, email) in a timely manner.

 Problem Solving: 20%

• Monitors and upholds compliance with FAR’s, CBA’s and Company policy compliance of flight crew member schedules for day-to- day operations
• Continuously audits and verifies coverage of all scheduled flights, and monitors crewmember schedules to ensure legality/FAR compliance.
• Optimizes the utilization of crewmembers to ensure daily flights are adequately staffed.

Information Gathering & Processing: 25%

• Processes trip swaps, trip drops, sick calls, emergency leaves and other daily schedule updates
• Assign all open flying to qualified crewmembers according to FAR’s, CBA’s and Company policies.
• Manages daily responsibilities such as legalities, daily reports, Hot Spare Crew and related tasks, Reserve crewmember utilization, and travel updates.

 Teamwork & Collaboration: 20%

• Reports significant operational events to the Lead Crew Scheduler
• Closely coordinates with the Lead Crew Scheduler with regard to any issues that will affect the crewmembers
• Performs other duties as assigned to support the efficient operation of the department and maintain company expectations.

Qualifications

• Required: Minimum of High School diploma
• Preferred: Bachelor’s degree or equivalent relevant experience
• Required: Minimum 2 years of customer service or data analysis experience
• Preferred: Advanced knowledge/training related to Aviation Management and/or prior aviation operations experience
• Must be proficient in MS Office skills particularly with Outlook, Word and Excel and have the ability to use a desktop Ready learner with the ability to proficiently operate sophisticated and complex software systems (AIMS etc)
• Knowledgeable in operating a multi-line phone system
• Must possess effective organizational skills and must be able to manage multiple tasks and priorities
• Must possess strong interpersonal, analytical, administrative skills and be able to work in a team environment
• Must possess excellent communication skills, both written and verbal to a diverse population
• Must be able to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator
• Ability to work in a fast paced, high pressure environment handling stressful situations and have the ability to manage stress and stay calm under high pressure
• Must be able to work any/all shifts (24/7 operation) including holidays as needed

#GH19 #LI-20

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement