At A Family Dentistry, our team of experienced doctors provide almost all of the dental services you may need under one roof, including specialist treatment. Our doctors are friendly and knowledgeable, and they take the time to really listen to your needs and concerns. They are known by our patients for their caring treatment, clear explanations of procedures, and excellent chair side manners.

Currently, our practice is seeking a Treatment Coordinator/Office Manager for our office in San Diego, CA! The ideal candidate will bring at least 2 years of dental experience and knowledge of how to calculate and sell treatment plans with PPO dental insurance plans. In addition, we do not take Medi-Cal or HMO.

Job Duties/Responsibilities

• Explain treatment plans and options to patients.
• Ability to sell Dental Treatments
• Calculate treatment plans with PPO dental insurance plans.
• Follow up with insurance claims (keep under 10% of 30 days or less for Dental Insurance Aging Report)
• Coordinate appointment schedules for patients undergoing multiple treatments.
• Liaise with dental insurance companies to verify benefits, obtain pre-authorizations, and ensure claims are submitted accurately.
• Process patient payments and manage billing, including setting up payment plans in accordance with office policies.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Facilitate communication between the dental team and patients, acting as the primary point of contact for patient inquiries related to treatment plans.

Minimum Requirements

• High School Diploma or Equivalent
• 2 years of dental experience
• Willingness to be trained in Office Manager duties preferred.
• Leadership skills and a happy, personable persona.
• Ability to achieve $180k in a month collection.

Key Competencies

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all-inclusive.

• Ability to effectively sell Dental Treatments.
• Ability to type at least 60 words per minute.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite, and Dentrix software or related software.
• Excellent Leadership skills
• Ability to act with integrity, professionalism, and confidentiality
• Ability to demonstrate initiative and promptness.
• Ability to to encourage and build mutual trust, respect, and cooperation among team members
• Ability to explain dental conditions consequences of treatment & non-treatment, financial options, dental benefits in an easy to understand manner for the patient.

Physical Requirements

• Resides with or close to 15 miles of office location for reasonable commute
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• 401k Plan, Medical and Dental Insurance.

Salary Range

• $25 - $35/hr (Dependent on Experience)