About the Position:
Responsible for reviewing new accounts, account changes and corresponding documentation, to ensures all accounts and customer relationships are in line with policy, bank procedures and regulatory requirements. To perform a variety of tasks to support deposit operations and branch functions.
Duties and Responsibilities:
• Analyzes reports such as, Qualifile, stop payments, RCC holds, Debit Card
orders, telephone transfers, maintenance and data entry performed on
customer profile records and accounts for performance accuracy.
• Reviews new account packets for CIP policy adherence and exception tracking
Maintains and updates exception tracking spreadsheet
• Reviews account documentation for accuracy and proper FCM indexing.
• Coordinates with Bankers to obtain missing required Profile/account data and
required documentation to ensure all corrections are completed within tolerance
of bank protocols.
• Responsible for monitoring changes to existing accounts
• Provides assistance on questions related to account openings and maintenance
• Able to support training initiatives and banker positions if necessary
• Monitors delinquent Safe Boxes and overdraft accounts and confirms letters are
generated.
• Able to provides training for new platform personnel.
• Assist OAO and OLB customers via all channels.
• Provide documentation request timely in to management, auditors & examiners.
• Manage and respond to E-mail and telephone messages timely
• Ensure compliance with BSA regulations (securing customer information, proper
handling of shred bins, keeping desktops and work area clear of customer PII)
• Assist with other department back-up duties as assigned by manager.
About Crescent Bank:
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership
We are proud to offer the following key benefits:
• Workplace flexibility for eligible positions
• All the insurance programs you'd expect- health, dental, vision, life, disability, more
• Multiple types of paid time off
• Retirement program with company contribution
• Paid parental Leave
• Tuition Reimbursement
• Payroll on Demand- access your pay when you need it most.
Additional Information:
• 3 - 5 years of Back Office Operations
• 3 - 5 years with Deposit Account services and processes
• 2 - 3 years of retail branch / customer facing experience
• 1 - 2 years of Call Center Experience
• Expert understanding of banking technology, and third-party software solutions
• Expert understanding of banking products, financial services, and regulations
• Proficient experience with Excel, Word, Outlook, Teams, and Adobe
• Excellent initiative and organizational skills
• Excellent written, verbal and phone etiquette communications skills
Equal Opportunity Employer/Veterans/Disabled