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Job Description
On-Site Dispatch Coordinator in Fontana, CA
Schedule: Monday - Friday
Hours: 8:00P - 5:00A
Pay Range: $21.44 - $31.44/hour
Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:
* Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
* Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
* Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
* Monitor drivers' hours of service to prevent DOT violations.
* Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
* Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
* Monitor and promote safety in all areas of dispatch.
Requirements
Job Requirements/Minimum Qualifications:
Education: High school diploma/GED or equivalent work experience.
Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
* Excellent written and verbal communication skills.
* Knowledge of DOT rules and regulations required.
* Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.
Full Time
$44k-58k (estimate)
05/03/2024
05/16/2024
JEFFERSON, GA
200 - 500
2019
$1B - $3B
Transportation
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Quotes from people on Dispatch Coordinator job description and responsibilities
A dispatch coordinator oversees the dispatching of vehicles, such as a delivery truck or emergency service unit.
04/16/2022: Green Bay, WI
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Career tips from people on Dispatch Coordinator jobs
This career also favors candidates who have certifications relevant to the specific job, such as emergency responder certification for an emergency dispatch position.
03/27/2022: Everett, WA
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