Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Front Office to join our Hilton Nashville Airport team! SHG is an organization whose success is rooted in its service culture.

JOB DUTIES AND RESPONSIBILITIES

• Manage the Front Office team
• Leads daily pre-shift meetings
• Ensures communication is covered between shifts
• Ensure that checklists are completed in full by every shift
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Ensures recognition of employees is taking place across areas of responsibility
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns
• Ensures staff communicates effectively with the Housekeeping team
• Maintains productive relationship with Valet Parking provider
• Regularly reviews department budget to meet budgeted wages and general expenses
• Checks printed registration cards against information on arrival report and rectifies any discrepancies
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Completes and monitors employee schedule by weekly deadlines
• Monitors VIP arrivals
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Hires, coaches and disciplines direct reports
• Interacts positively and professionally with guests to resolve issues
• Works nights, weekends, and holidays as necessary
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
• Experience with OnQ PM and/or FOSSE required
• Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.