Description

The Field Service Engineer, ideally residing in the Buffaloe, NY area, travels throughout the assigned region providing installation, technical and repair services for Gravotech products. Services are provided on-site at customer locations or by telephone consultation. This is a remote/work from home position and can be located anywhere within the assigned service region.

Duties and Responsibilities:

Reporting to the Service Manager, who is remote and based in Ohio, the Field Service Engineer will receive general guidance from management but is expected to work independently, be self-directed and exercise sound judgment in achieving assigned objectives. Provides services to customers within the assigned region including but not limited to:

• Making service calls to customer locations to resolve equipment issues and repairs.
• Technical trouble-shooting, analysis and repair of equipment; to include computer software troubleshooting to diagnose conflicts and operation malfunctions.
• Maintains positive customer relationship by addressing issues in a thorough and timely manner.
• Conducts regular preventive maintenance on equipment and regularly updates customers on new technologies and products.
• Works on-site at customer locations for installation of new equipment.
• Assures new installations are correctly set up and working properly.
• Provides training to customers on proper operation of equipment.
• Reads and interprets technical documentation in order to fully understand operation and repair procedures for equipment.
• Communicates regularly, in person or by telephone, with customers, clients and managers to respond to questions on operating and maintenance instructions, procedure manuals and safety rules.
• Maintains clear and accurate maintenance and repair reports.

Requirements

• High School diploma or equivalent plus two years of technical training. Associates degree or certificate in technical discipline preferred.
• Five years of experience in trouble-shooting, maintenance and repair of electro-mechanical equipment.
• Ability to meet travel requirements including travel by car and air travel outside the assigned territory.
• Clear driving record with ability to drive a vehicle in various weather conditions to customer/potential customer locations throughout a multi-state territory.
• Sound judgement and critical thinking skills with strong technical aptitude for electro-mechanical systems.
• Ability to read, interpret and analyze documents and technical procedures.
• Good communication skills with ability to write information, routine reports and correspondence.
• Customer service oriented with ability to Ability to speak and present information effectively before groups of customers or employees of organization.
• Intermediate computer skills with general knowledge of software packages, word processing, spreadsheet, etc.