Bird’s cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.
Role Overview:
The Market Manager role is a key role within Birds’ Operations Team. The Market Manager will work with our regional Operations leadership to manage our business in Chicago area including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. We need a strategic critical thinker who can start at thirty thousand feet and dive deep into the details to ensure full alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to communicate clearly and present information to seek buy-in.
Key Responsibilities:
Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team
Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics.
Use data to optimize processes, creatively solve problems, and track results
Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties
Work on continuous growth, as well as local campaigns and initiatives to improve market share
Manage costs, with a keen eye on profitability and positive margins
Build a highly efficient and motivated operations team, including daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets
Problem solve - prioritize tasks, and overcome obstacles that come your way
Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback
Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently
Be part of the Bird culture - build a fun, inclusive, and safe workplace
Must-Have:
3 years of relevant experience, at least 1 year experience managing team members
Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role
Engaging communicator with the ability to connect with senior leaders as well as motivate teams
Excels at building networks and liaising with external partners and city stakeholders
Strong Excel / data management skills
Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
Ability to simplify difficult problems into actionable and solvable tasks
Data-driven by nature, strong attention to detail, and obsessed with process improvement
Comfortable learning and adapting to new concepts and using new tools
Culture at Bird
We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.
Bird is the world
Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, colour, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.
Sound like a place you’d like to work? Sweet. Let’s chat.
Job Type: Full-time
Ability to Relocate:
Chicago, IL 60639: Relocate before starting work (Required)
Pay Range Disclosure:
Bird offers competitive pay and benefits packages. The base salary range/hourly rate that Bird currently reasonably expects to pay for this role is included below. However, actual compensation may vary upon a number of factors such as experience, knowledge, skill level, skill sets, or the city in which work is performed. Accordingly, under certain circumstances, it is possible that a candidate’s actual compensation may be above or below this range. Some roles may also be entitled to receive other forms of compensation such as bonus, variable pay, and equity, and you will be eligible for paid time off, health and welfare benefits, and retirement benefits pursuant to the Company’s policies.
Pay Range:
$61,700—$72,590 USD