3 Austin Urban Vet Center Jobs near me
Austin Urban Vet Center is Hiring a Client Service Coordinator Near Austin, TX
- Client Service Skills & Competency.
- Greets and makes eye contact when entry door opens to offer every client, visitor or associate a warm and professional acknowledgement immediately upon arrival.
- Demonstrates a friendly smile, good eye contact and approachable demeanor. Uses appropriate behavior and body language to match the client’s level of concern. Listens empathetically.
- Speaks clearly, slowly and calmly in person and on the telephone. Communicates clear and client-focused solutions in ways clients are easily able to understand.
- Communicate effectively, politely, and with high levels of customer service with clients and co- workers. We consider our clients to be a part of our family and we want them to feel welcomed and loved every time they visit.
- Ability to work well with others.
- Friendly and hard-working attitude.
- Assesses, immediately upon arrival, each client’s unique need, as well as the pet’s general condition.
- Routes emergency calls.
- Promptly processes accurate and thorough admission and check out procedures, including collection of associated fees.
- Collaborates with nursing staff to ensure clients’ wait times in the lobby and exam rooms are minimized.
- Acts as a liaison to clients, frequently keeping them informed of delays. Connects clients with other associates to facilitate answers to questions.
- Monitors lobby for soiling or clutter and arranges clean up as needed.
- Answers telephones using proper etiquette and tone as determined by established standards.
- Responds to non-patient calls or visitors and connects them to the appropriate associates.
- Confirms all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment. Cancels appointments as necessary.
- Explains aftercare options to clients and completes deceased pet aftercare forms. Offers emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serves as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate and compassionate process.
- Documents client communication in hospital operation software.
- Medical Record Processing.
- Prepares medical records prior to appointments.
- Attaches loose forms to medical records and files promptly.
- Delivers and sends faxes, email and other correspondence promptly to the correct individual.
- Reconciles daily receipts to hospital operation system figures.
- Maintains cash drawer at specified amount by making change accurately for client payments made in cash.
- Explains payment options to clients.
- Records and processes payments and completes accounting logs.
- Explains Care Credit and submits Care Credit applications.
- Displays legible handwriting and records digital information free of spelling, grammatical and calculation errors. Uses a professional written and verbal tone in communication.
- Owns, troubleshoots, handles and follows up on problems as they present. Seeks assistance with solving problems as necessary while taking responsibility for facilitating the outcome.
- Uses hospital operation software to look up and document client and patient history.
- Confirms and accurately enters new client information, patient information and primary care veterinarian information.
- Demonstrates competence with telephone system features, including hold, transfer, voicemail, overhead paging.
- Routes client complaint calls to a manager if unable to resolve quickly.
- Additional job duties as assigned.
- The position requires working a mix of opening and closing shifts.
- The position also requires working some Saturdays.
- Some holiday shifts are required.
- High school graduate.
- Previous experience in a medical or veterinary office preferred.
- Work efficiently in a busy hospital environment and proactively identify tasks required to ensure optimum client care and hospital organization.
- Legibly and accurately document patient, client and primary care veterinarian information and other hospital communication; display attention to detail.
- Maintain calm demeanor during emergency situations; relate effectively with various personalities and sense when someone is in distress; demonstrate sincere compassion.
- Effectively and professionally communicate verbally with coworkers, doctors and clients; handle confrontation with grace.
- PC proficient.
- Think quickly and problem-solve with sound judgment.
- Perform and document basic financial calculations accurately.
- Occasionally exposed to airborne particles and illness from patients and chemicals related to animal care and office equipment.
- Applicants must consent to and pass both a thorough background check and drug screening test.
- First 90 days will be a probationary period.
- Compensation depends on experience.
- Work with a great team.
- Discounted vet services for your pets.
- Work in the heart of downtown Austin.
- All applicants must be legally allowed to work in the US.
- Please email your resume.
- Store DiscountsBenefits:
- Health insurance.
- Dental insurance.
- Paid time off.
- Dependable -- more reliable than spontaneous.
- People-oriented -- enjoys interacting with people and working on group projects.
- Detail-oriented -- would rather focus on the details of work than the bigger picture.
Job Summary
Full Time
$41k-52k (estimate)
03/23/2024
05/22/2024
austinurbanvet.com
Austin, TX
<25
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The job skills required for Client Service Coordinator include Client Service, Customer Service, Problem Solving, Accounting, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Coordinator positions, which can be used as a reference in future career path planning. As a Client Service Coordinator, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Coordinator. You can explore the career advancement for a Client Service Coordinator below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Set developmental goals of personal growth to continually expand personal communication skills with all clients.
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