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What You'll Do:
At HG Insights, our charter within Customer Success is to create customers for life. As a Customer Success Manager, you will work with your portfolio of customers to ensure they adopt, use, and ultimately derive the value and experience they expect from their investment in HG. We're looking for someone who is passionate about driving customer success - account by account - to inform our practice and influence success across our entire portfolio.
This role sits within our one:many team: you will oversee a portfolio of HG's commercial accounts and partner with the team to ensure customers get up and running quickly with their investment, receive the enablement and ongoing engagement they need to be successful, participate in advocacy through referrals and case studies, and find paths to expand their footprint through new solutions and services.
You will be tasked with ensuring customers adopt HG solutions to realize their GTM business goals, removing customer risk and driving customer expansion. A strong technical aptitude and background in data or technology sales/support will be key ingredients of success in this role. This role has accountability for revenue: you will align and approach your work through the lens of our net retention objectives and will be measured by the overall retention, growth, and reference-abiliy of your portfolio.
This position reports to Manager, Customer Success.
What You'll Be Responsible For:
What You'll Need:
The salary range for this position is $80,000 - $100,000. Some of our roles are eligible for variable compensation that is role-specific. The Talent Acquisition team will communicate all compensation components.
We are following all local and state guidelines while in office. Employee safety is of utmost importance and we are taking all necessary precautions. For more information on how we are doing this, please speak with one of our HR team members.
HG Insights Company is an Equal Opportunity Employer
Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights
Full Time
Retail
$112k-159k (estimate)
11/18/2023
05/17/2024
hginsights.com
SANTA BARBARA, CA
50 - 100
2010
Private
LAURIE GREENE
$10M - $50M
Retail
HG Data is a sales intelligence platform that provides predictive analytics, ABM scoring and territory planning solutions for B2B companies.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.