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**Delivery Manager**

Portland, OR, United States / Delivery / **About Klarna**

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000 employees from 100 nationalities.

**What you will do**

As a Delivery Manager you will be responsible for our merchants smoooth experience while they implement our products and solutions, ensuring high quality integrations.

Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarnas products!

Be in contact with our merchants via phone, video call or email as well as on site during workshops and demos

Given the variety in complexity and size of those projects you will adjust your approach dependent on how many integrating parties or Klarna internal stakeholders are involved

Act as an interface between involved parties and steer them to completion, while eliminating friction as an external project manager

Provide merchants with profound knowledge about our products and best practices to ensure optimal end customer experience

Assist merchants with technical integrations

Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.

**Who You Are**

Desired experience and understanding of XML, HTML, REST API

Familiarity with e-commerce shop systems or payment systems.

Have worked in either pre-sales, technical integration, technical project management.

Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.

Excellent ability to listen and and communicate with different audiences

Ability to handle clients situations in a confident yet humble ways based on facts

An eye for details to easily structure bigger projects into deliverables

Genuine curiosity and good technical understanding

Passion for solving problems