Position Summary:

Responsible for the supervision of all day-to-day activities of their assigned location. Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations.

Reports To:

Regional Manager (or in absence of RM, Director of Operations)

Major Duties and Responsibilities:

• Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff

• Oversee and verify completion of staff training and development

• Lead the execution of promotions, projects, etc.

• Make recommendations to the Regional Manager and/or Director of Operations to improve service, and cost savings and revenue generating measures.

• Monitor and control labor costs within the location while maintaining adequate coverage based on fluxuating business demands.

• Oversee all counts, master safe sheets, and deposits

• Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction

• Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities

• Calmly and fairly address customer and employee concerns, and site inefficiencies

• Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate

• Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s)

• Protect the confidentiality of company/personnel files

• Ensure efficiency of HHR Terminals and related gaming equipment

• Troubleshoot minor repairs with wagering terminals and player tracking system as needed

• Work with employees to develop and grow their skills for future promotional opportunities

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.

• Perform duties in a calm and efficient manner in all business situations

• Perform Assistant Manager duties in their absence

• Perform additional duties and responsibilities as assigned

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.